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Troubleshooting
Problem Possible Solution(s)
No power •Make sure the power cable is properly
connected to the power source and the
monitor.
•Check the cable and plug to make sure they are
not broken.
•Make sure the monitor is turned on.
No image appears
on the screen
•Make sure the monitor and the computer
are properly connected and both devices are
turned on.
•Make sure you have selected the correct input
source. Refer to page 16 or 30.
•Adjust the Brightness and Contrast settings.
Refer to page 28.
The image does not
fill the entire screen
•Try different Display Mode (aspect ratio)
setting. Refer to page 27.
The colors are
distorted
•Make sure the input signal cable is properly
connected.
•Configure the image related settings. Refer to
the “Picture” section.
No sound or
volume is low
•Make sure the headphone cable is properly
connected.
•Adjust the volume level. Refer to page 18 or 32.
•Adjust your computer sound related settings.
Note: If the problem persists, please contact our customer service for
further assistance.
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