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The ice maker is not The refrigerator is not connected to a Connect refrigerator to water supply and turn water shutoff
producing ice or is not water supply or the water supply valve fully open.
producing enough ice shutoff valve is not turned on
(on some models)
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not turned on Make sure the ice maker is on.
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
to begin. Wait 3 days for full ice production.
The refrigerator door is not closed Close the door firmly. If it does not close completely, see
completely "The doors will not close completely."
A large amount of ice was recently Allow 24 hours for ice maker to produce more ice.
removed
An ice cube is jammed in the ice Remove ice from the ejector arm with a plastic utensil.
maker ejector arm NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply
The ice cubes are hollow or The water shutoff valve is not fully Turn the water shutoff valve fully open.
small (on some models) open
NOTE: This is an indication There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
of low water pressure, source line.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply
Questions remain regarding water Call a licensed, qualified plumber.
pressure
Off-taste, odor or gray Recently installed or replaced Discard the ice and wash the ice storage bin. Allow 24 hours
color in the ice (on some plumbing connections (New plumbing for the ice maker to make new ice, and discard the first
models) connections can cause discolored or 3 batches of ice produced.
off-flavored ice and water.)
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Odor from stored food has transferred Use airtight, moisture proof packaging to store food.
to the ice
There are minerals (such as sulfur) in A water filter may need to be installed to remove the
the water minerals.
Water is leaking from the The water line connections were not See "Connecting the Water."
back of the refrigerator fully tightened
Recently removed the doors and did See "Remove and Replace Refrigerator Doors and Freezer
not fully tighten water line connection Drawer Front."
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