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Improving GPS Satellite Reception
• Frequently sync the watch to your Garmin account:
◦ Connect your watch to a computer using the USB cable and the Garmin Express application.
◦ Sync your watch to the Garmin Connect app using your Bluetooth enabled phone.
While connected to your Garmin account, the watch downloads several days of satellite data, allowing it to
quickly locate satellite signals.
• Take your watch outside to an open area away from tall buildings and trees.
• Remain stationary for a few minutes.
The temperature reading is not accurate
Your body temperature affects the temperature reading for the internal temperature sensor. To get the most
accurate temperature reading, you should remove the watch from your wrist and wait 20 to 30 minutes.
You can also use an optional tempe external temperature sensor to view accurate ambient temperature
readings while wearing the watch.
Activity Tracking
For more information about activity tracking accuracy, go to garmin.com/ataccuracy.
My daily step count does not appear
The daily step count is reset every night at midnight.
If dashes appear instead of your step count, allow the device to acquire satellite signals and set the time
automatically.
My step count does not seem accurate
If your step count does not seem accurate, you can try these tips.
• Wear the watch on your non-dominant wrist.
• Carry the watch in your pocket when pushing a stroller or lawn mower.
• Carry the watch in your pocket when actively using your hands or arms only.
NOTE: The watch may interpret some repetitive motions, such as washing dishes, folding laundry, or clapping
your hands, as steps.
The step counts on my watch and my Garmin Connect account don't match
The step count on your Garmin Connect account updates when you sync your watch.
1 Select an option:
• Sync your step count with the Garmin Express application (Using Garmin Connect on Your Computer,
page64).
• Sync your step count with the Garmin Connect app (Using the Garmin Connect App, page63).
2 Wait while your data syncs.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Express application does not sync your data or
update your step count.
The floors climbed amount does not seem accurate
Your watch uses an internal barometer to measure elevation changes as you climb floors. A floor climbed is
equal to 3m (10ft.).
• Avoid holding handrails or skipping steps while climbing stairs.
• In windy environments, cover the watch with your sleeve or jacket as strong gusts can cause erratic readings.
86 Troubleshooting
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