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Before you carl for service.., gecom
Troubleshooting -tips
Save time and money/.Review the chart on this page first
and you may not need to carl for service.
Surface elementswill
notmaintaina rolling
boil or cookingis slow
Possible Causes
Improper cookware
being used.
What To Do
•Use pans whi(h are absolutely flat and match
tile diaii]etex" of tile StlX'£1ce eleiixei]t selected.
Surface elements do A fuse in your home may be •Replace tile fixse or reset tile drcuit breakex:
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see tile correct control is set fin" tile surth('e
improperly set. element you are using.
77nyscratches ormetal Incorrect clemfing •Use recommended cleaning, In'°cedures"
marks or abrasions on methods being used.
radiant cooktop glass
surface Cookwa_e with rough
bottoms being used or
coarse paxtides (salt
or staid) were between
the cookwa_e mad the
surface of the cooktop.
•Be stxI'e cookware bot[oI]]S aI]d cookware ai'e clean
belin'e use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
Cookwaxe has been
slid across the cooktop
surface.
Areas of discoloration Improper cookware •Marks fl'om aluminum and copper pm]s as well as
or dark streaks on the being used. mineral deposits t]'om water or food can be removed
cooktop with the cleaning cream.
Hot surface on amodel •This is normal. The sHYl[_lce HHIVappear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disal/pem"
as the glass cools.
Food spillovers not cleaned •See the Cleaning the glass cooktop section.
before next use.
Incorrect cleaning methods •Use recommended cleaning I/rocedures.
being used.
Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damage
the surface contact with plastic placed section in tile Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for rel/lacement.
of the cooktop on the cooktop.
Frequent cycling off and Improper cookware •Use only flat cookware to minimize cycling.
on of surface elements being used. See Surface elements cycle on and off section.
Controlknob will
notturn
Cooktop controls
improperly set.
• When tile knob is ix] tile OFFposition, it must be
pushed ix] befi>re it can be turned. When tile knob
is ix] any other position, it can be tin'ned without
being pushed ix].
13
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