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Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 04 31
Table 18. Alarm Fault Codes (Continued)
Fault Code Message Description
#002 INTERNAL FAULT
UPS Internal fault:Main relay
abnormal
#002
SAFETY FAULT Safety relay is failure
#002
NTC ABNORMAL NTC abnormal
#105
AVR TOO HOT AVR is abnormal
#500
CHARGER FAULT Charger internal failure
#502
MAX CHARGER VOLT The charger voltage is>2.5VPC
#503
MIN CHARGER VOLT The charger voltage is<1.5VPC
77..33 SSiilleenncciinngg tthhee AAllaarrmm
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and
perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.
77..44 SSeerrvviiccee aanndd SSuuppppoorrtt
If you have any question or problem with the UPS, call Eaton Tripp Lite Series or your local service
representative in your
country / region.
Please have the following information ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped freight prepaid for all
warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
For US and Canada you can contact post-sales service support at: 1-(800)-356-5737.
Silencing the Alarm
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