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13
EN
www.napoleon.com
N415-0522 SEP 25.20
Problem Possible Causes Soluon
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that ake o.
Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate
venlaon (too much grill surface covered
by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the ceramic le,
or a weld failure in the burner housing.
Turn burner o and allow to cool for at least
two minutes. Relight burner and burn on high
for at least ve minutes or unl the ceramic
les are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Illuminaon and Side/Rear
burner Ignion do not
work
Electric power is out
The grill is not receiving electric power
Check and replace the baeries in the baery
box if it ran out
Ensure the grill is connected between the
baery box and the control panel connector
Ignitor works but the knob
blue lights don’t illuminate
when turn on the light
switch and the knob red
lights also don’t illuminate
when turn on the gas
burners
The knob lights wire connector disconnected
from the main wire connector
The light switch doesn’t work properly
The wire harness doesn’t work properly
Connect the knob light wire connector to the
main wire connector inside of the control
panel
Replace the light switch
Replace the wire harness of the control panel
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