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Service Info
The Service Info section displays a detailed record list of the device’s service history
information. Every time the device has been sent back to Autel for repair, the device’s
serial number and the detailed repair information, such as the fault type, changed
components, or system reinstallation will be recorded and updated to the associated
online product account that will be synchronized to the Service Info section.
User Complaint
The User Complaint screen allows you to establish a new complaint case, as well as to
view historical complaint records.
Screen Layout
Figure 13-2 Sample Complaint Screen
The User Complaint screen consists of two parts.
1. Option Bar
⚫ Period Filter – displays only the complaint records within the defined period on
the list
⚫ Status Filter – displays the corresponding complaint records according to the
selected case status
⚫ New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time and all
status by default. The summary information for each complaint item includes the
Subject Name, Ticket ID, User’s Account ID, Date, and the Case Status.
There are four kinds of the case status:
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