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Problem solving guide
42
Problem Cause and remedy
The Electrobrush
switches itself off.
The Electrobrush is overloaded – this can happen on
surfaces like deep-pile carpet.
Switch the vacuum cleaner off and switch it on
again at a reduced suction power level. Use the
On/Off switch on the Comfort handle to do this.
The roller brush is not
rotating.
The roller brush that has been fitted is not the ideal
choice for the type of flooring.
Select a lower power level (see “Use – Selecting
the suction power level”).
Insert the grey CarpetCarerollerbrush (see “Us-
ing the accessories supplied – Carpet Care roller
brush”).
The roller brush is dirty.
Clean the roller brush (see “Maintenance – Clean-
ing the Electrobrush” and “Removing the roller
brush from the Electrobrush”).
Cleaning performance
is reduced.
The fine dust filter/pre-filter is soiled.
Run the interim cleaning function for the fine dust
filter (see “Maintenance – Activating the Comfort-
Clean function”).
Clean both filters thoroughly (see “Maintenance –
Cleaning the pre-filter and fine dust filter”).
The fine dust filter is worn.
Insert a new fine dust filter (HXFSF-2).
The cleaning perform-
ance is poor.
The dust container is full.
Empty and clean the dust container (see “Mainten-
ance”).
The Electrobrush is dirty/blocked.
Clean the Electrobrush (see “Maintenance –
Cleaning the Electrobrush” and “Removing the
roller brush from the Electrobrush”).
The vacuum cleaner
keeps falling over.
You have configured the vacuum cleaner with the
PowerUnit at the top.
Reassemble the vacuum cleaner so that it is con-
figured with the PowerUnit at the bottom (see “In-
stallation and connection – Assembling the va-
cuum cleaner”).
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