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Warranty Card
Contact Us
Thank you for choosing EKSA. Please read this warranty
card carefully.
What this warranty covers
EKSA offers you a warranty for the product you purchased
according to the following terms:
The warranty for the product is for a period of 24 months
since the day you purchased.
The warranty is only for the original consumer and is
not assignable or transferable to any subsequent
consumer.
During the warranty period, EKSA or its authorized service
agents will replace defective product with new item or offer
refund money.
Thank you for choosing EKSA. Hope you enjoy our product.
Having trouble using our products? Please email us at
[email protected] with faulty products. Please attach the
video and the description of the product issue. We could
solve the problem with more details timely.
We will respond you soon when we receive your email.
Email:
Telephone: 00852-6940-4955
(Mon to Fri 9:00AM - 6:30PM, GMT+8 HKT)
Which port supports 7.1 virtual surround sound effect?
7.1 virtual surround sound effect can be used on each
jack (usb ports and 3.5mm jacks).
Need I download any drivers for this headset stand
from your website?
We recommend installing EKSA RGB headset stand
7.1 Surround Sound Driver(
www.eksa.net/download)
on PC Windows system for better sound experience.
How can i turn off the light when i don’t want to use the
light?
The light of RGB headset stand with 7.1 Surround
Sound can be turned off by fingerprint-touch switch.
What device does the usb ports support?
The 2.0 usb ports support most devices, you can plug
your peripheral into this headset stand.
I bought a 3.5mm jack headset, can it achieve the 7.1
virtual sound effect via your headset stand?
Yes, because RGB headset stand with 7.1 Surround
Sound is a 7.1 virtual sound effect adapter. The 7.1
virtual sound effect can be achieved after you install
the driver of it.