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1. KitchenAid Will Pay for Your Choice of:
Hassle-Free Replacement of your Shave Ice. See the next page for details on how to arrange for service, or call the Customer
eXperience Center toll-free at 1-800-541-6390.
OR
The replacement parts and repair labor costs to correct defects in materials and workmanship. Service must be provided by an
Authorized KitchenAid Service Facility.
2. KitchenAid Will Not Pay for:
a) Repairs when your Shave Ice is used in other than normal single family home use.
b) Damage resulting from accident, alteration, misuse or abuse.
c) Any shipping or handling costs to deliver your Shave Ice to an
Authorized Service Facility.
d) Replacement parts or repair labor costs for Shave Ice attachments operated outside the 50 United States, District of Columbia,
Puerto Rico, and Canada.
3. DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY
BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR THE SHORTEST PERIOD ALLOWED BY LAW. SOME STATES AND
PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON HOW LONG AN IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
IF THIS PRODUCT FAILS TO WORK AS WARRANTED, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT ACCORDING TO THE TERMS OF THIS LIMITED WARRANTY. KITCHENAID AND KITCHENAID CANADA DO
NOT ASSUME ANY RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty gives you specific legal
rights and you may also have other rights which vary from state to state or province to province.
HASSLE-FREE REPLACEMENT WARRANTY—50 UNITED STATES, DISTRICT OF COLUMBIA, AND
PUERTO RICO
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your Shave Ice should fail within the
first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and
arrange to have your original Shave Ice returned to us. Your replacement unit will also be covered by our one year limited warranty.
If your Shave Ice should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-541-6390
Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate
the claim. Give the consultant your complete shipping address (no P.O. Box numbers, please).
When you receive your replacement Shave Ice, use the carton, packing materials, and prepaid shipping label to pack up your original
Shave Ice and send it back to KitchenAid.
HASSLE-FREE REPLACEMENT WARRANTY – CANADA
We’re so confident the quality of our products meets the exacting standards of the KitchenAid brand that, if your Shave Ice should fail
within the first year of ownership, we will replace your Shave Ice with an identical or comparable replacement. Your replacement unit
will also be covered by our one year limited warranty.
If your Shave Ice should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-807-6777
Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate
the claim. Give the consultant your complete shipping address.
When you receive your replacement Shave Ice, use the carton, packing materials, and prepaid shipping label to pack up your original
Shave Ice and send it back to KitchenAid.
ARRANGING FOR SERVICE AFTER THE WARRANTY EXPIRES, OR ORDERING ACCESSORIES AND
REPLACEMENT PARTS
In the United States and Puerto Rico:
For service information, or to order accessories or replacement parts, call toll-free at 1-800-541-6390 or write to:
Customer eXperience Center, KitchenAid Small Appliances, P.O. Box 218, St. Joseph, MI 49085-0218
Outside the United States and Puerto Rico:
Consult your local KitchenAid dealer or the store where you purchased the Shave Ice for information on how to obtain service.
For service information in Canada:
Call toll-free 1-800-807-6777.
For service information in Mexico:
Call toll-free 01-800-0022-767.
©2023 All rights reserved.
The design of the stand mixer is a trademark in the U.S. and elsewhere. Used under license in Canada.
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