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USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
a Install the USB or parallel interface card. For more information,
see
“Installing an Internal Solutions Port” on page 31.
b Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Options list.
Is the USB or parallel interface card listed in the Installed Options
list?
Go to step 2. Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Step 2
Check if you are using the correct cable and if it is connected
securely to the USB or parallel interface card.
Is the correct cable securely connected to the USB or parallel
interface card?
Contact
customer
support.
Connect the cable to
the USB or parallel
interface card
connector.
Paper feed problems
Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
a From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b From the Jam Recovery menu, touch the arrows to scroll to On
or Auto.
c Tou ch Submit.
Do pages reprint after a jam?
The problem is
solved.
Contact
customer
support.
Troubleshooting 251
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