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15
5. TROUBLESHOOTING
f a minor problem occurs it usually can be solved quite easily when the cause is found by using the
checklist below
Any other servicing should be done by an authorized service representative
f appliance is not working as it should has been dropped damaged left outdoors or dropped into
water take it to a service center prior to continuing use
WARNING
! !
To reduce the risk of personal injury
Unplug before cleaning or servicing
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Vacuum won’t run
1 Power cord not firmly plugged
into outlet
1 Plug unit in firmly
2 Blown fuse or tripped breaker 2 Check fuse or breaker in home Replace
fuse/reset breaker in home
3 Thermal Protector activated 3 Unplug and allow vacuum to cool for
30min (This willl reset the thermal protector)
System Check
Indicator has
turned red
or
Vacuum won’t
pick up
or
Low suction
1 Rinsable Filter and/ or Filter
made with HEPA media is dirty
1 Clean Rinsable Filter and or Filter made
with HEPA media Pg 11
2 Dirt cup full and/ or clogged 2 Empty dirt cup Pg 10
3 Broken or worn belt 3 Replace belt Pg 14
4 Brushroll and/ or Hose clogged 4 Check Hose Pg 13 Check Brushroll
Pg 12
5 Carpet height setting is
incorrect
5 Set Carpet Height Adjustment to appropri
ate setting for carpet being cleaned Pg 7
6 Suction Only Mode is ON 6 Step on Brushroll ON/OFF Pedal to turn
Suction Only Mode OFF Pg 6
7 Valve dial may be partially turned
and/or not in proper mode
7 Turn valve dial to FLOOR or HOSE mode
Pg 7
Dust escaping
from vacuum
1 Dirt cup full 1 Empty dirt cup Pg 10
2 Dirt cup not installed correctly 2 Review Dirt Cup removal & replacement
Pg 11
3 Hose not installed correctly 3 Review Hose installation Pg 8
4 Rinsable and/ or Filter made
with HEPA media not installed
completely
4 Review Filter Removal and Cleaning Pg
11
Headlight not
working
1 Bulb burnt out 1 Replace bulb Pg 13
2 Loose electrical wires 2 Call 1 800 944 9200 for nearest authorized
Hoover
®
dealer
Vacuum is
difficult to push or
won’t move
forward
1 Carpet height setting is
incorrect
1a Set Carpet Height Adjustment knob to
appropriate setting for carpet being
cleaned Pg 7
2 Brushroll is activated 2 For very high pile carpet deeper than 1
turn brushroll off
Turbo Tool
brushroll won’t
turn
1 Too much pressure being
applied to tool
1 Continue using tool applying light pressure
2 Blockage 2 Remove blockage
3 Low vacuum suction 3 Check items under “Vacuum won t pick up
or Low suction
4 Valve dial may be partially turned
and/or not in proper mode
4 Turn valve dial to FLOOR or HOSE mode
Pg 7
Smoky/burning
smell detected
1 Belt broken or stretched 1 Replace brushroll belt Pg 14
2 Brushroll is clogged 2 Clear/ remove debris from brushroll Pg
12
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