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9
Troubleshooting
If you are unable to obtain an acceptable image after following these installation
instructions, try the following troubleshooting tips:
1. Are the external power supplies that came with the product connected and
plugged into a working power source? For the product to function properly, it
must be connected to and receiving power from the external power supply.
2. Was the power to the connected devices turned off prior to installation? If
not, restart them.
3. What resolution are you trying to reach? Make sure that the desired resolution
is supported by your model’s maximum distance and resolution specifications as
listed in the Product Features section of this manual. The shorter the extension
distance, the higher the resolution you will be able to obtain. If you are not able to
get an acceptable image, try lowering your computer’s video resolution or adjusting
the refresh rate.
4. What type of cabling are you using? Inferior cabling can result in poor
performance, so it is important to use cables that support the video resolution you
are trying to obtain. To achieve maximum distance and resolution, 24 AWG solid
wire Cat5e/6 cable or 23 AWG solid wire Cat6a cable must be used. Tripp Lite’s
N202-Series Cat6 cables are made with 24 AWG solid wire, as are the
N022-01K-GY (Cat5e) and N222-01K-GY bulk cables. Extended lengths of
23 AWG solid wire Cat6a cable is available from Tripp Lite as a custom order. The
HDMI cables you are using must also support the video resolution you are trying
to obtain. Inexpensive, low quality HDMI cables may not support the maximum
resolution. When using a 28 AWG HDMI cable and displaying video resolutions
higher than 1080p, the HDMI cables connecting the source and the monitor must
not exceed 6 feet. When using a 24 AWG HDMI cable, you must not exceed a
16-foot length. For best results, use Tripp Lite’s P569-XXX-LOCK series high-speed
HDMI cables with Ethernet and locking connectors.
5. Test your cables to ensure they are working properly. For example, connect
your HDMI cables between a source and a monitor that you know works to see if
the cable is functioning. For Cat5e/6 cable, connect it between a computer and a
network to verify that it establishes a network connection.
6. Do you have any patch panels or other devices between the transmitter,
repeater, and receiver units? Tripp Lite’s HDBaseT HDMI over Cat5e/6/6a
extender products are designed to be connected directly from the transmitter to
the transceiver and/or receiver with UTP cable. The more connection points that
are between the source and the remote monitor, the more likely it will be that
signal degradation will occur, causing poor performance. If you have a patch panel
or other device in-between, it should be removed from the installation.
18-11-131-933493-EN.indd 9 11/15/2018 10:31:46 AM
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