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32
Possible Reasons SolutionsProblem
• Food improperly prepped
• Crisper plate not used in
upper basket
• Grill tray placed in wrong
slot
• Incorrect cook time or
temperature
• For the best air frying perfor-
mance, always use the crisper
plate in the upper basket. The
crisper plate allows air to flow
underneath food and produces
the best cooking results.
• For optimal crispiness, spray or
brush small amounts of oil onto
food before air frying. See
COOKING.
• The lower oven is a unique
design. Traditional cook times
and temperatures may need to
be adjusted for the lower oven.
See COOKING.
• Clean the interior and exterior
of windows after each use. See
CLEANING AND MAINTE-
NANCE.
• Do not pile food too high or the
food will contact the top of the
upper cavity. This can result in
difficulty inserting and removing
the upper basket and may cause
food to burn.
• Remove all debris from the
basket exterior and within the
upper cavity. See CLEANING
AND MAINTENANCE.
• The grill tray can be placed into
an upper or lower slot within the
lower oven cavity. Ensure that
the grill tray is placed in the
proper slot before cooking. See
COOKING.
• Improper window cleaning
• Too much food within basket
• Debris on basket exterior or
within upper cavity
• Light not activated
Difficult to see
through
windows
Difficult to
remove or
insert upper
basket
Food not
crispy
Lower oven
improperly
cooking
• Before looking through a
window, be sure to activate the
lights by touching .
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