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Trouble shooting en
9
3Trouble shooting
Tr oubl e shoot i ng
Malfunctions often have simple explanations. Please
read the following notes before calling the after-sales
service.
:Warning
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a
licensed technician (electrician).
Malfunction table
--------
After-sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find the right
solution in order to avoid unnecessary visits from a
service technician.
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
with these numbers can be found inside the appliance
(remove the metal mesh grease filter to gain access).
You can make a note of the numbers of your appliance
and the telephone number of the after-sales service in
the space below to save time should it be required.
Please be aware that a visit by an after-sales engineer
will be charged if a problem turns out to be the result of
operator error, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Fault Possible cause Solution
The appliance
does not work
The plug is not
plugged into the
mains
Connect the appliance to the
power supply
Power cut Check whether other kitchen
appliances are working
The fuse is faulty Check in the fuse box to make
sure that the fuse for the
appliance is in working order
The lighting is not
working
The LED lights
are defective
Call the after-sales service
The ’ symbol
appears in the
display and a sig-
nal sounds.
The activated
charcoal filter is
saturated.
Replace the filter; see the
"CleanAir air recirculation
module" printed supplement
The remote con-
trol is not working
The battery is flat Replace the batteries in the
remote control.~ "Cleaning
and maintenance" on page 7
The appliance is
not responding to
the remote con-
trol
The remote con-
trol is not con-
nected to the
appliance
Connect the remote control to
the appliance.~ "Cleaning
and maintenance" on page 7
E no. FD no.
After-sales serviceO
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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