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22
TROUBLESHOOTING
Many common freezer problems can be solved easily, without incurring the cost of a service call.
Listed below are several possible causes for common problems.
Problem:
Cause or remedy:
Appliance is connected to the
power mains but it does not
work.
Make sure there is voltage in the power outlet and that the
appliance is switched on.
Cooling system operates
continuously for a long period of
time:
Too high environment temperature.
Door opened too frequently or too long.
Door not closed correctly (possible impurities on the seal,
misaligned door, damaged seal etc.).
Too much fresh food inserted at once.
Sensor in the refrigerator (A) blocked by fresh food. Make sure the
air can circulate around the sensor (only with some models).
Excessive build-up of ice on the
back wall of refrigerator interior
can be a result of the following:
Door opened too frequently or too long.
Warm food placed in the refrigerator.
Food or containers in contact with the back interior wall of the
refrigerator.
Poor door sealing.
If the seal is dirty or damaged, clean or replace it.
Build-up of ice or frost in the
freezer interior:
Door was open for too long or too frequently.
The door is not properly closed.
The door has a poor seal (the gasket is dirty, the door is not
properly aligned, the gasket is damaged etc.).
Manually defrost the appliance.
Condensate (dew) on the shelf
above the drawers:
This is transient phenomenon which cannot be entirely avoided in
periods of high environment temperature and humidity. It subsides
when temperature and humidity are normalized. We recommend
cleaning the drawers more frequently and wiping the droplets
occasionally.
Open the humidity control slider.
Put food in bags or other packaging with a good seal.
Droplets on the refrigerator
compartment back wall.
This is normal. The refrigerator compartment is defrosted
automatically, which results in droplets of water that flows through
an opening in the
refrigerator compartment back wall into a tray above the
compressor unit, from which it evaporates.
Water is dripping/ leaking from
the refrigerator:
Clogged water discharge opening or water dripping past the water
gutter.
Clean the blocked opening, e.g. using a plastic straw.
If a thick layer of ice builds up, defrost the appliance manually (see
Defrosting the Appliance).
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