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12
TROUBLESHOOTING
To reduce the risk of personal injury - Unplug before cleaning or servicing.
WARNING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below.
This product contains no serviceable parts. Call 1-800-321-1134 for Customer Service.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at
1-800-321-1134 prior to continuing use.
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Cleaner
won’t run
1. Power cord not firmly plugged into
outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker in home. Replace fuse
reset breaker.
3. Needs service. 3. Call Customer Service: 1-800-321-1134.
4. Thermal Protector activated. 4. Allow cleaner to cool for 30 min.
Cleaner won’t
pick up or low
suction
1. Dirt cup not installed correctly. 1. Review dirt cup removal & replacement.
2. Dirt cup full. 2. Empty dirt cup.
3. Brushroll worn. 3. Replace brushroll.
4. Broken or worn belt. 4. Replace belt.
5. Clogged filter. 5. Remove filter and clean.
6. Nozzle/brushroll clogged. 6. Check nozzle/brushroll; remove obstruction/clog.
Dust escaping
from cleaner
7. Hose clogged 7. Remove hose and tools; remove obstruction.
1. Dirt cup full 1. Empty dirt cup.
2. Dirt cup not installed correctly. 2. Review dirt cup removal & replacement.
3. Hose not installed correctly. 3. Review hose installation.
4. Filter not installed completely. 4. Review filter removal & replacement.
NOTICE
AN INTERNAL THERMAL PROTECTOR HAS BEEN DESIGNED INTO YOUR CLEANER TO
PROTECT IT FROM OVERHEATING. WHEN THE THERMAL PROTECTOR ACTIVATES THE
CLEANER WILL STOP RUNNING. IF THIS HAPPENS PROCEED AS FOLLOWS:
If this happens proceed as follows:
1. Turn cleaner OFF and unplug it from the electrical outlet.
2. Empty dirt cup.
3. Inspect the nozzle and bag inlet openings for any obstructions. Clear obstructions if present.
4. When cleaner is unplugged and motor cools for 30 minutes, the thermal protector will deactivate and cleaning may continue.
If the thermal protector continues to activate after following the above steps, your cleaner needs servicing.
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