ELECTRIC FIREPLACE
IMPORTANT INSTRUCTIONS & OPERATING MANUAL
HW30,HW36,HW42,HW50,HW60
PLEASE READ AND SAVA THESE INSTRUCTIONS
This heater is for residential use only. It is not intended to be used in
commercial or industrial settings
If service is required for this heater,please E-mail us at
Aftermarket311@gmail.com
WARNING
Read and understand this entire owner’s manual,including all safety
information, before plugging in or using this product. Failure to do so
could result in fire, electric shock, or serious personal injury.
CAUTION
Keep this owner’s manual for future reference. If you sell or give this product
away, make sure this manual accompanies this product.
Safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according
to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where have gas line, paint or
flammable liquids.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The
appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be
required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from
combustible materials, gasoline and other flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement
of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags,
these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged
in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or
repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes recognizing the
increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic
area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or
fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such.
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet,
where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap
(outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional
accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To
disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if
there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to
keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces.
These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolor or damage to decorations,
a TV or other electronic components.
Dimensions
H
ar
d
w
ar
A
F
G
B
D
C
E
FRONT VIEW
TOP VIEW
SIDE VIEW
MEDEL NUMBER
A(mm)
B(mm)
C(mm)
D(mm)
E(mm)
F(mm)
G(mm)
HW30
762
430
120
400
607
195
562
HW36
914
430
120
400
759
195
714
HW42
1067
430
120
400
912
195
867
HW50
1270
430
120
400
1115
195
1070
HW60
1524
430
120
400
1369
195
1324
e parts list
1:Appliance 1pcs 2:Remote Control 2pcs 3:4×10mm Metal Screws 2pcs 4:4*35mm self tapping screw 5pcs
5:8 x 40mm plastic expansion tube 5pcs 6:Crystals 1 bag 7:LOG 1set 8:Fixed bottom bracket 1pcs
Helpful Advice before Fitting
Please retain all packaging until you have checked and counted all the parts and the contents of the hardware pack
against the parts list.
The hardware pack contains small items which should be kept away from young children
We suggest that you open the hardware pack and place all the contents into a container, therefore reducing the risk of
losing any small pieces.
Installation
Wall-mounted Installation
Step 1. Remove the two screws that connect the glass to the machine, then lift the glass up and remove the
glass.
Step 2. Remove the two screws connecting the wall mount to the fireplace. Then remove the wall mount.
Step 3. Install the wall hanger bracket on the wall with four φ8*40mm plastic expansion and four 4 * 35mm
screws (note that the hook direction is up). Hang the fireplace on the bracket and a connect the bracket to
the wall with a fixed bottom bracket and a φ8*40mm plastic expansion and 4 * 35mm screws.
Step 4. Lay out crystals and logs on the plate. Hang the glass on the machine, twisting two screws to fix the
glass.
Inserting installation
Step 1 and step 2 are the same as the steps of wall-mounting installation.
Step 3. Push the machine into the mounting hole of the wooden frame or decorative wooden wall and fix it by four
φ8*40mm plastic expansion tubes and ST4 * 35mm screws.
Step 4. Lay out crystals and logs on the plate. Hang the glass on the machine, twisting two screws to fix the glass.
Size of openings in wooden frames or decorative wooden walls
L
H
D
MODEL NUMBER
L
H
D
HW30
617mm
410mm
120mm
HW36
770mm
410mm
120mm
HW42
922mm
410mm
120mm
HW50
1126mm
410mm
120mm
HW60
1380mm
410mm
120mm
Control Panel / Remote Control Operation
Display
Temper
ature
Set
Timer
Heater
Ember Bed
Colour
Flame
Colour
ON/OFF
WARNING : Do not move or remove the mesh trim panel, when the appliance is plugged in and operating. This will
cause the remote control and touch panel to no longer function.
ON/OFF
Turns appliance on and off.
Flame Colour
Controls Log Flame change.
6 colors: ( F0-F1-F2-F3-F4-F5-F6)
F0 is the color loop file
Flame brightness
Controls Flame brightness.
5 Settings:( L5-L4-L3-L2-L1) Flame dims
from L5 to L1.
L5 is the brightest setting(In Flame mode
F0, the light brightness is maximum by
default.)
Ember Bed
Colour
Controls Ember Bed change.
9colors:
( C0-C1-C2-C3-C4-C5-C6-C7-C8-C9)
C0 is the color loop file
Heater
Controls the Heater.
Press button to initiate the heater.
(OF): no heater or blower.
(LO): heater blows warm air (750W)
(HI):heater blows hot air (1500W)
(When the setting temperature is
less than room temperature, the heating
wire is not opened.)
Timer
Controls the Timer.
8 Settings:(1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h)
Press button
until reach desired setting.
Temperature Set
Controls the Temperature.
15°C(59° F)~35°C(95° F).
Ember Bed
Brightness
Controls Ember Bed brightness.
5 Settings:(-5,-4,-3,-2,-1) Flame dims from
-5 to -1.
-5 is the brightest setting(In carbon bed mode
C0, the light brightness is the brightest
by default.)
Flame Speed
Controls Flame Speed.
4 Settings:(1-2-3-4) Flame Speed
Operation
Plug the power cord into a 110-120 Volt 15 Amp outlet.Make sure the outlet is in good condition and that the plug is not
loose.NEVER exceed the maximum amperage for the circuit.DO NOT plug other appliances into the same circuit.
Cleaning:
Turn heater OFF and unplug from electrical outlet before any cleaning or maintenance is performed. Wait at least 10
minutes to allow all components to cool properly.
Use a vacuum or duster to keep heater and vent area clean from dust and dirt.
The exterior of the fireplace should be cleaned with a damp cloth or duster.
Do not use abrasive cleaners or liquid sprays.
WARNINGS AND CAUTIONS
WARNING To avoid electrical shock not open the back panel of the insert unless the Power has been turned off. And
the insert has been unplugged.
WARNING Any electrical repairs.to this electric fireplace. Should only be Performed by a qualified technician.
WARNING Any electrical wiring repairs should only be performed by a qualified Technician. And also must
comply with local buildings codes.
WARNING Discontinue use of this electric fireplace if any of the follow has Occurred: Water damage. If insert
has been or dented. If power cord has Become broken. If power cord becomes hot to touch, if unit
smokes or Smells like smoke.
Note: When the heater is first used, the heating wire may have a slight smell, which will disappear after about a
minute
Technical Specification
Supply: 120V/60Hz
Rated power:750W/1500W
Safety Cut-Off
This appliance is fitted with a safety cut-off which will operate if the fire overheats (e.g. due to
blocked air vents) .For safety reasons, the fire will NOT automatically reset.
To reset the appliance, disconnect the appliance from the mains supply for at least 15 minutes.
Reconnect the supply to the mains and switch on the appliance.
Troubleshooting
Symptom
Solution
No operation/no fan,
Check fuse by replacement,
Check for safety cut-off operation,
No fire effect light,
Check the LED light with technician.
Meaning of crossed –out wheeled dustbin:
Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities.
Contact you local government for information regarding the collection systems available.
If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and
get into the food chain, damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obligated to take back your old appliance for
disposals at least free of charge.
