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Troubleshooting
●The phone is unable to find Bluetooth or the
Bluetooth pairing failed
1. Keep the earbuds as close to the phone as possible.
2. Avoid using the earbuds in RF interference
environments, such as next to wireless routers,
microwave ovens, and other such devices.
3. Place the earbuds back in the Charging Case, then
take them out to pair via Bluetooth again.
4. Reset both earbuds separately and pair them again
via Bluetooth.
5. If the earbuds are already connected to the phone,
Remove or Forget them from the device’s Bluetooth
memory and repeat steps 3 and 4.
●Unable to switch to music and wake up voice assistant
1. Check the permission setting of the music player and
phone.
2. It is recommended to use the phone's default media
player to avoid possible system compatibility issues.
* If problems persist during the use, please contact the store where you
purchased the product or the official customer service.
●Unable to use the APP translation feature properly
1.Make sure both earbuds are correctly connected to
the APP. Note: the translation feature cannot be used
with only one earbud connected.
2.Disconnect other Bluetooth devices connected to the
phone, such as a smartwatch using the phone's
microphone permission at the same time.
3.Close the app and reset the earbuds and reconnect
the phone via Bluetooth pairing.
●No sound in one or both earbuds
1. Check if both earbuds are out of battery.
2. Put the earbuds back in the charging case, then take
them out again.
3. Reset both earbuds separately and pair them again
via Bluetooth.
●Unable to charge the earbuds or no indicator when
charging
1.Unable to power on or charge the earbuds Check if
there is power in the charging case.
2.Check if the earbuds are correctly placed in the
charging case.
3. Make sure the charging cable and power adapter
meet the standard specifications.
09 10
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