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IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it requires
adjustment, repair, or routine maintenance, it is suggested that you first contact your
installer, plumbing contractor or previously agreed upon service agency. In the event the
firm has moved, or is unavailable, refer to the telephone directory, commercial listings or
local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction, you should then
contact the Manufacturer’s National Service Department at the following address:
800 Interstate Park Drive
Montgomery, Alabama 36109
Phone: 1-800-423-8373
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating plate attached to the
jacket of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed service on the
water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your problem.