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42
Solutions to Common Problems
Concern Potential Cause Common Solution
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• See the “Ice maker is not making any
ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and then
ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent use,
temperature fluctuations,
and/or power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw, and
empty the contents. Clean container,
wipe dry, and replace in proper
position. When new ice is made,
dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line valve
is not open.
• Remove and reinstall the water filter.
For PureAdvantage Ultra, be sure to
rotate it to the right until it stops and
the grip end is vertical.
• Replace filter cartridge. Be sure to
rotate it to the right until it stops and
the grip end is vertical.
• Open household water line valve.
See CONCERN column AUTOMATIC
ICE MAKER.
Water
not cold
enough.
• The water dispensing
system is not designed to
chill water.
• Add ice to cup or container before
dispensing water.
Water has
an odd
taste and/or
odor.
• Water has not been
dispensed for an extended
period of time.
• Unit not properly
connected to cold water
line.
• Draw and discard 10-12 glasses of
water to freshen the supply.
• Connect unit to cold water line that
supplies water to the kitchen faucet.
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