R365SBPK-1-RC Owner's Manual

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Napoleon.com | Rogue® Series Grills

Troubleshooting |

Troubleshooting

Infrared Burner Flashes Back

• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and

grows dim or has a large ﬂame on start up.

Possible causes Solution

Ceramic tiles overloaded with grease drippings and build-

up. Ports are clogged

Turner burner OFF and allow to cool for at least 2 minutes.

Reignite burner and burn on HIGH for at least 5 minutes, or until

the ceramic tiles are evenly glowing red.

Burner overheated because inadequate ventilation. Too

much grill surface covered by griddle or pan.

Ensure no more than 75% of the grill surface is covered by

objects or accessories. Turn burner OFF and allow to cool for at

least 2 minutes. Reignite.

Leaking gasket surrounding the ceramic tile, or a weld

failure in the burner housing.

Allow burner to cool and inspect very closely for cracks. Contact

your authorized Napoleon dealer to order replacement burner

assembly if any cracks are found.

Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.

Excessive grease and ash build on sear plates and in drip

pan.

Clean sear plates and drip pan regularly. Do not line pan with

aluminum foil. Refer to "Cleaning Instructions".

Peeling Paint

• Paint appears to be peeling inside lid or hood.

Possible causes Solution

Grease build-up on inside surfaces.

This is not a defect. The ﬁnish on the lid and hood is porcelain

or stainless steel and will not peel. The peeling is caused by

hardened grease, which dries into paint-like shards, that ﬂake off.

Regular cleaning will prevent this. See "Cleaning instructions".

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Napoleon R365SBPK-1-RC ROGUE® 365 SB 3 Burners Range Side Burner