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Action Yes No
Step 2
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Photoconductor unit
• 125.70 mm (4.95 in.)
• 35.40 mm (1.39 in.)
Developer unit
42 mm (1.65 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Transfer roller
78.50 mm (3.09 in.)
Transfer module
• 47.10 mm (1.86 in.)
• 90 mm (3.54 in.)
Fuser
• 96.60 mm (3.80 in.)
• 127.60 mm (5.02 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Solid color or black images
Troubleshooting 157
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