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6 Troubleshooting
6.1 Introduction - troubleshooting
In this chapter you can find information and help about faults and symptoms of the product. You can find more
information and FAQ (Frequently Asked Questions) on www.gardena.com.
6.2 Fault messages
The fault messages in the table below are shown in the app. Speak to your GARDENA service if the same message
shows frequently.
Message Cause Action
Wheel motor
blocked, left/right
Grass or other object around the drive wheel. Remove grass or other object.
Cutting system
blocked
Grass or other object around the blade disc. Remove grass or other object.
The blade disc is in water. Move the product and prevent the collection
of water in the work area.
The grass is too high. Cut the grass before you install the product.
Make sure that the grass is maximum 4 cm /
1.6 in.
Trapped
The product is behind a number of obstacles
in a small area.
Remove the obstacles or put the boundary
wire around the obstacle to make an island.
Refer to
To make an island on page 15
.
Outside working area
A section of boundary wire is put across the
other section of boundary wire to the charg-
ing station.
Make sure that the boundary wire is connec-
ted correctly.
The boundary wire is too near the edge of
the work area.
Make sure that the boundary wire is installed
correctly. Refer to
To install the boundary
wire on page 18
.
The work area slopes much by the boundary
loop.
The boundary wire is put in the incorrect di-
rection around an island.
Interference to the boundary wire from metal
objects such as fences, reinforcement steel
or buried cables nearby.
Move the boundary wire.
The product can not find the correct loop sig-
nal because of interference with a loop signal
from a different product installation nearby.
Put the product in the charging station and
generate a new loop signal.
1585 - 004 - 03.03.2021 Troubleshooting - 31
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