User's Guide
for Topload Washers
TLW22C_SVG
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com
Part No. 204367R1
July 2018
WARNING
Failure to install, maintain, and/or operate this ma-
chine according to the manufacturer's instructions
may result in conditions which can produce bodily in-
jury and/or property damage.
W030
WARNING
For your safety and to reduce the risk of fire or an ex-
plosion, do not store or use gasoline or other flamma-
ble vapors and liquids in the vicinity of this or any oth-
er appliance.
W022
NOTE: The WARNING and IMPORTANT instructions ap-
pearing in this manual are not meant to cover all possi-
ble conditions and situations that may occur. It must be
understood that common sense, caution, and careful-
ness are factors which cannot be built into these wash-
ers. These factors MUST BE supplied by the person(s)
installing, maintaining, or operating the unit.
Always contact the distributor, service agent, or the manufacturer
about any problems or conditions you do not understand.
Read all instructions before using unit.
This product uses FreeRTOS V7.2.0 (www.freertos.org).
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3 Part No. 204367R1
Table of Contents
Safety Information............................................................................. 5
Explanation of Safety Messages................................................................. 5
Important Safety Instructions....................................................................5
Operation......................................................................................... 7
Before Washing........................................................................................7
Loading the Washer.................................................................................. 7
Operating Your Washer...................................................................... 10
Determine Proper Cycle............................................................................10
Normal Cycle...................................................................................... 10
Perm Press Cycle.................................................................................10
Delicate Cycle.....................................................................................10
Rinse & Spin Cycle............................................................................... 10
Spin Only Cycle................................................................................... 10
Off...................................................................................................10
Options............................................................................................ 10
Available Washing Cycles.......................................................................... 11
To Wash Clothes.....................................................................................14
Manual Soaking......................................................................................14
Optional Features.................................................................................. 15
Clothing Care...................................................................................16
Clothing Concerns.................................................................................. 16
Maintenance................................................................................... 18
Cold Weather Care..................................................................................18
Care of Your Washer................................................................................18
Replacing Hoses.....................................................................................18
Filter Screens........................................................................................18
Vacations and Extended Non-Use.............................................................. 18
Preventative Maintenance........................................................................18
Reinstallation of Shipping Materials........................................................... 18
Motor Overload Protector........................................................................19
Optional Control Knob Inserts................................................................... 19
Troubleshooting............................................................................... 20
Contact Information............................................................................... 23
©
Copyright 2018, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmied in any form or by any means without the expressed wrien
consent of the publisher.
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4 Part No. 204367R1
Safety Information
Explanation of Safety Messages
Precautionary statements (“DANGER,” “WARNING,” and “CAU-
TION”), followed by specific instructions, are found in this manual
and on machine decals. These precautions are intended for the per-
sonal safety of the operator, user, servicer, and those maintaining
the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or prop-
erty damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”)
are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to inform
the reader of specific procedures where minor machine
damage will occur if the procedure is not followed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
Important Safety Instructions
Save These Instructions
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer, follow
these basic precautions:
W023
• Read all instructions before using the washer.
• Install the washer according to the INSTALLATION INSTRUC-
TIONS. Refer to the EARTH/GROUND INSTRUCTIONS in the IN-
STALLATION manual for the proper earth/ground connection of
the washer. All connections for water, drain, electrical power and
earth/ground must comply with local codes and be made by li-
censed personnel when required. Do not do it yourself.
• Do not install or store the washer where it will be exposed to
water and/or weather.
• Do not add the following substances or textiles containing
traces of the following substances to the wash water: gasoline,
kerosene, waxes, cooking oils, vegetable oils, machine oils, dry-
cleaning solvents, flammable chemicals, thinners or other flam-
mable or explosive substances. These substances give off va-
pors that could ignite, explode or cause the fabric to catch on
fire by itself.
• Under certain conditions, hydrogen gas may be produced in a
hot water system that has not been used for two weeks or
more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system
has not been used for such a period, before using a washing ma-
chine or combination washer-dryer, turn on all hot water taps
and let the water flow from each for several minutes. This will
release any accumulated hydrogen gas. THE GAS IS FLAMMA-
BLE, DO NOT SMOKE OR USE AN OPEN FLAME DURING THIS
TIME.
• To reduce the risk of an electric shock or fire, DO NOT use an ex-
tension cord or an adapter to connect the washer to the elec-
trical power source.
• Do not allow children to play on or in the washer. Close supervi-
sion of children is necessary when the washer is used near chil-
dren. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given
supervision or instruction concerning the use of the appliance
by a person responsible for their safety. This is a safety rule for
all appliances.
• Cleaning and user maintenance shall not be made by children
without supervision.
• Children less than three years should be kept away unless con-
tinuously supervised.
Safety Information
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5 Part No. 204367R1
• Do not reach into the washer if the washtub or agitator, if appli-
cable, is moving.
• Never operate the washer with any guards, panels and/or parts
removed or broken. DO NOT tamper with the controls or bypass
any safety devices.
• Use your washer only for its intended purpose, washing clothes.
Always follow the fabric care instructions supplied by the gar-
ment manufacturer.
• Always read and follow manufacturer’s instructions on pack-
ages of laundry and cleaning aids. To reduce the risk of poison-
ing or chemical burns, keep them out of the reach of children at
all times (preferably in a locked cabinet). Heed all warnings or
precautions.
• Do not use fabric softeners or products to eliminate static un-
less recommended by the manufacturer of the fabric softener
or product.
• Lid MUST BE CLOSED any time the washer is to agitate or spin.
DO NOT bypass the lid switch to permit the washer to agitate
or spin with the lid open. A brake will stop the washtub within
seconds if the lid is opened during spinning. If the washtub does
not stop when the lid is opened, remove the washer from use
and call the service person.
• Be sure water connections have a shut-off valve and that fill
hose connections are tight. CLOSE the shut-off valves at the
end of each wash day.
• Keep your washer in good condition. Bumping or dropping the
washer can damage safety features. If this occurs, have your
washer checked by a qualified service person.
• Do not repair or replace any part of the washer, or aempt any
servicing unless specifically recommended in the user-mainte-
nance instructions or in published user-repair instructions that
you understand and have the skills to carry out. ALWAYS dis-
connect the washer from electrical supply before aempting
any service.
• Disconnect the power cord by grasping the plug, not the cord. If
the supply cord is damaged, it must be replaced by the manu-
facturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Before the washer is removed from service or discarded, remove
the lid or door to the washing compartment.
• Failure to install, maintain, and/or operate this washer accord-
ing to the manufacturer’s instructions may result in conditions
which can produce bodily injury and/or property damage.
NOTE: The WARNING and IMPORTANT SAFETY IN-
STRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may oc-
cur. Observe and be aware of other labels and precau-
tions that are located on the machine. They are intended
to provide instruction for safe use of the machine. Com-
mon sense, caution and care must be exercised when in-
stalling, maintaining, or operating the washer.
Always contact your dealer, distributor, service agent or the manu-
facturer about any problems or conditions you do not understand.
Safety Information
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6 Part No. 204367R1
Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them inside out. One bob-
by pin, metal or plastic toy, nail or sharp object in a load can catch
laundry, cause tears and plug the pump. Facial tissue left in a pock-
et will produce extreme “lint”. A crayon or lipstick in a wash load may
cause stains that cannot be removed. Roll down cuffs and shake
out grass, sand and gravel.
Strings on clothing such as hooded sweatshirts may get caught in
or around the agitator. Remove the strings if possible or tie them
together.
TLW1990N_SVG
Mend Rips and Tears
Lile holes can become bigger in the washer. Mend holes and tears
before placing garments in the washer.
Close Zipper and Fasten Hooks
These can catch on garments in a wash load and tear them. Tie
belts and sashes so they won’t wind around clothes.
Check For Colorfastness
Squeeze a portion of garment in warm or hot sudsy water. If the
color bleeds or runs, wash the item separately in cold water.
Sort Items
Different items use different wash cycles and temperatures. Al-
ways follow the manufacturer’s care label.
TLW1991N_SVG
Proper sorting is easy if you follow a few guidelines:
1. Sort by Color: Separate items into loads of whites, darks, lights
and non-colorfast.
2. Sort by Fabric and Construction: Separate items into loads of
coons/linens, permanent press, synthetics/blends/poly knits,
and delicates.
3. Sort by Temperature: Separate items into loads that can be
washed in cold, warm or hot water.
4. Sort by Type and Amount of Soil: Heavily soiled clothes will need
extra treatment. Lightly soiled clothes can become dingy if
washed with heavily soiled items.
5. Sort Lint “Shedders” From Lint “Receivers”: Some fabrics at-
tract lint and should not be washed with lint-shedding loads.
Lint shedders are coons, terry towels, chenille bedspreads,
rugs and clothes that have been heavily bleached. Lint receivers
are synthetics, permanent or durable press, knits (including
socks), corduroy, and other smooth fabrics.
Pretreat
Pretreat shirt collars and cuffs with a pretreat product or liquid
detergent when placing them in the washer. Before washing, treat
special stains individually.
WARNING
Do not wash or dry items soiled with vegetable or
cooking oils. Some oils may remain after washing and
may cause the fabric to catch on fire by itself.
W527
Loading the Washer
Load Articles
NOTE: Always add detergent first.
Operation
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7 Part No. 204367R1
• Load items by the amount of space they take up, not by their
weight. Mix large and small items in a load to get the best wash-
ing results.
• Drop items loosely into the washtub. The bulk of the clothes
rather than the weight will determine load size. Do not pack
items in or wrap them around the agitator. Overloading can
cause poor cleaning, excessive wrinkling and tears.
TLW1992N_SVG
• Items should move freely through the wash water for best
cleaning results. Items should rollover, sink and then reappear.
• When washing very large items, do not fill washtub as full as
with other loads.
Load Size (Water Level)
• The water level in your washer should fit the size of your wash
load. Small loads will use lower water levels. There must be
enough water in the washtub to allow items to move and turn
over freely.
Wrong Water Level for Size of Load
TLW2223N_SVG
Right Water Level for Size of Load
TLW2224N_SVG
• Overloading the washtub can result in poor washing and rinsing.
• Overloading may also cause wrinkling and tearing of items as
well as increased wear to the washer’s motor.
IMPORTANT: If in doubt, always use a larger load size.
Failure to have the correct volume of water relative to
the load will increase the incidence of excessive lint.
Load Sizes
Small • 3-4 permanent press dress
shirts or
• 1 twin sheet, 1 pillow case
or
• 1-2 lightweight dresses
Medium • 6-7 permanent press
shirts or
• 2 twin sheets, 2 pillow ca-
ses or
• 8 standard bath towels, 6
wash cloths
Large • 8-9 shirts, 5 pair polyester
pants or
• 2 queen size sheets, 4 pil-
low cases, 2 nightgowns, 1
pair men’s pajamas or
• 1 queen size bedspread
Wash Temperature
Hot
Hot water is the most effective for cleaning, but it is not recom-
mended for all fabric types (read labels).
Warm
The Warm Wash is useful for providing a thorough cleaning on light
and moderately soiled clothing without damaging fabric or adding
to color fading. Warm water also reduces wrinkling. Use with non-
colorfast or dark colors, permanent press, silks, woolens, nylon, and
acrylic.
Cold
The Cold Wash is ideal for delicate items. Although its cleaning abili-
ties are not as great as with hot or warm water, it is useful for col-
ors that bleed easily and for sensitive fabrics.
All rinses use cold water. It is the most beneficial for fabrics. Cold
rinses reduce wrinkling and color fading. In addition, cold rinses will
save money and energy.
NOTE: In wash temperatures colder than 16°C [60°F],
detergents do not dissolve well. This may cause ineffec-
tive cleaning, or lint and residue to form.
NOTE: Always follow manufacturer’s care labels.
Operation
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8 Part No. 204367R1
Wash Temperature Guide
Water
Temperature Use Comments
HOT • Sturdy whites
and colorfast
items
• Work clothes
• Soiled items
• Nappies
• Best cleaning for
items soiled with
oily or greasy
stains, grass, or
ink.
WARM • Light and mod-
erately soiled
items
• Non-colorfast or
dark colors
• Permanent
press
• Silks, woolens,
nylon, acrylic
• Reduces wrin-
kling in perma-
nent press fab-
rics
• Less fading
• Reduces shrink-
ing in knits
COLD • Non-colorfast
fabrics
• Extra delicate
clothing
• Saves energy
• Reduces color
fading
• Reduces wrin-
kling
• Reduces shrink-
ing
Table 1
Energy
You can save energy when washing by following a few guidelines:
1. Heating water accounts for the greatest energy expense when
washing. Save on heating water by using warm or cold washes.
2. Wash full loads, but do not overload.
Operation
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9 Part No. 204367R1
Operating Your Washer
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons, read the Safety Information sec-
tion before operating your washer.
W522
Determine Proper Cycle
NOTE: The cycle used for a normally soiled cotton load
at the rated load capacity (8.5 kg) is as follows:
• Normal Cycle
• Warm wash water temperature seing
• Large Load Size
• Option set to High Efficiency
Normal Cycle
Use for sturdy items, like play or work clothes, towels, T-shirts, etc.
If the OPTIONS switch has been set to HIGH EFFICIENCY, the agi-
tation during the wash portion of the cycle is not constant. The
wash will alternate between a period of agitation and a period of
pausing. This continues until advancing to the spin portion of the
cycle.
Perm Press Cycle
Use for permanent press items and synthetics.
If the OPTIONS switch has been set to HIGH EFFICIENCY, during
the rinse portion of the cycle the tub won't fill with water. Instead,
there is a spray rinse.
Delicate Cycle
Wash delicate items usually washed by hand on this cycle. A full tub
of water is recommended (even for small loads) to allow the deli-
cate items to move freely through the water. More water helps re-
duce fabric wear, wrinkling, and provides for a clean wash.
If the OPTIONS switch has been set to HIGH EFFICIENCY, during
the rinse portion of the cycle the tub won't fill with water. Instead,
there is a spray rinse.
Rinse & Spin Cycle
Use to quickly rinse items.
Spin Only Cycle
Use to extract water from wet items.
Off
Use to stop a cycle or change cycles.
Options
Regular Use this seing if fabric soft-
ener is being used.
High Efficiency This seing includes an Eco-
Wash Soak during the agita-
tion portion of the NORMAL
cycle. The IN USE, RINSE and
SPIN status lights will flash
one after the other during the
soak periods.
The PERM PRESS and DELI-
CATE cycles will use a spray
rinse instead of a full tub
rinse.
Operating Your Washer
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10 Part No. 204367R1
Available Washing Cycles
The cycles of your washer include several different seings. Refer
to the tables below for what can be expected during the cycles
that you select.
NORMAL
OPTIONS = REGULAR
Function Time
Fill (H, W, C) 4:00
Wash 7:10
Drain 2:00 (0:00)**
Spin 1:00
Spray Rinse (Cold) 0:46
Spin 2:45
Fill (Cold) 4:00
Rinse 3:10
Drain 2:00 (0:00)**
Spin 3:00
Final Spin 7:00
TOTAL 36:51
**Direct Drive Model Cycle Time = 32:51
NORMAL
OPTIONS = HIGH EFFICIENCY
Activity Time
Fill (H, W, C) 4:00
Agitate 12:00
Soak 30:00
Agitate 12:00
Soak 30:00
Agitate 12:00
Soak 30:00
Agitate 12:00
Table continues...
Operating Your Washer
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11 Part No. 204367R1
NORMAL
OPTIONS = HIGH EFFICIENCY
Activity Time
Soak 10:00
Drain 2:00 (0:00)**
Spin 1:00
Spray (Cold) 0:46
Spin 2:45
Spin-Spray (Cold) 3:57
Spin 7:00
TOTAL 2:45:28
**Direct Drive Model Cycle Time = 2:43:28
PERM PRESS
OPTIONS = REGULAR OPTIONS = HIGH EFFICIENCY
Function Time Function Time
Fill (H, W, C) 4:00 Fill (H, W, C) 4:00
Wash 5:10 Wash 5:10
Drain 2:00 (0:00)** Drain 2:00 (0:00)**
Spin 1:00 Spin 1:00
Spray Rinse (Cold) 0:46 Spray Rinse (Cold) 0:46
Spin 2:45 Spin 2:45
Fill (Cold) 4:00 Spin 0:15
Rinse 3:10 Spray (Cold) 0:46
Drain 2:00 (0:00)** Spin 1:00
Spin 3:00 Spray (Cold) 0:46
Spin 1:10
Final Spin 5:00 Final Spin 5:00
TOTAL 32:51
**Direct Drive Model Cycle Time
= 28:51
TOTAL 25:48
**Direct Drive Model Cycle Time
= 23:48
Operating Your Washer
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12 Part No. 204367R1
DELICATE
OPTIONS = REGULAR OPTIONS = HIGH EFFICIENCY
Function Time Function Time
Fill (H, W, C) 4:00 Fill (H, W, C) 4:00
Wash/Soak 5:00 Wash/Soak 5:00
Drain 2:00 (0:00)** Drain 2:00 (0:00)**
Spin 1:00 Spin 1:00
Spray Rinse (Cold) 0:46 Spray Rinse (Cold) 0:46
Spin 2:45 Spin 3:00
Fill (Cold) 4:00 Spray (Cold) 0:46
Rinse 3:10 Spin 1:00
Drain 2:00 (0:00)** Spray (Cold) 0:46
Spin 3:00 Spin 1:10
Final Spin 5:00 Final Spin 5:00
TOTAL 32:41
**Direct Drive Model Cycle Time
= 28:41
TOTAL 23:43
**Direct Drive Model Cycle Time
= 21:43
RINSE & SPIN
OPTIONS = REGULAR OPTIONS = HIGH EFFICIENCY
Function Time Function Time
Fill (Cold) 4:00 Spin 0:15
Wash 3:10 Spin/Spray 0:46
Drain 2:00 (0:00)** Spin 1:00
Spin 3:00 Spin/Spray 0:46
Final Spin 5:00 Spin 1:10
Final Spin 5:00
TOTAL 17:10
**Direct Drive Model Cycle Time
= 15:10
TOTAL 8:57
Operating Your Washer
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13 Part No. 204367R1
SPIN ONLY
Function Time
Final Spin 7:00
TOTAL 7:00
To Wash Clothes
IMPORTANT: Before using your new washer, make sure
the washer cord is connected to an appropriate electrical
outlet that is properly installed and connected to a pro-
tective earth/ground. Make sure the washer hoses are
connected to the hot and cold water taps, and that the
taps are turned on. Be sure the drain hose is not kinked
and is inserted into a drain. Refer to the INSTALLATION
INSTRUCTIONS for details of proper washer installation.
IMPORTANT: Prior to first wash, use an all purpose
cleaner, or a detergent and water solution, and a damp
cloth to remove shipping dust from inside of wash drum.
1. Get the clothes ready for washing. Empty pockets and cuffs.
Sort items into separate loads. Pretreat stains and heavily
soiled areas.
TLW1991N_SVG
IMPORTANT: Remove all sharp objects from laundry
to avoid tears and rips to items during normal ma-
chine operation.
2. Measure and add low sudsing, High Efficiency (HE) detergent to
the washtub. Follow instructions on detergent package for
amount to use.
TLW1995N_SVG
NOTE: High
efficiency (HE) detergent is recommen-
ded for use in this machine. Look for the HE logo or
“high ef ficiency” on the detergent’s label.
3. Add clothes loosely into the washtub (8.5 kg maximum dry
clothes load).
TLW1996N_SVG
4. Close the lid. The washer will not fill, agitate or spin with the lid
open. To add items once the wash cycle has started, open the
lid to pause the cycle. Close the lid to restart the cycle.
TLW1997N_SVG
5. Set WASH TEMPERATURE control. (All rinses are cold.)
6. Set LOAD SIZE (water level) control.
7. Set OPTIONS switch.
8. Select the cycle according to the type of fabric being washed.
Use the indented line on the cycle selector knob as a guide.
9. Press and hold START buon for two seconds to start the
washer.
NOTE: Lid must be closed for fill, agitation and spin
to start.
The washer will stop (pause) at various times during the cycle.
These pauses are part of the washer’s normal operation.
Operating Your Washer
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14 Part No. 204367R1
Manual Soaking
1. To soak a clothes load, start a wash in the desired cycle.
2. After fill is complete and agitation has started, turn the cycle
selector knob to OFF.
3. When the clothes have soaked the desired length of time, turn
the cycle selector knob to the Spin Only cycle and press the
start buon. This will allow the washtub to completely drain and
avoid the washer overflowing and causing property damage.
4. Once complete, run a Rinse & Spin or other desired wash cycle.
Optional Features
Bleach Dispenser
The bleach dispenser is located in the left front corner, under the
lid.
Use liquid bleach in the dispenser. Powdered bleach must not be
used in the dispenser. Add powdered bleach to the wash water.
Use no more than one cup chlorine bleach for large loads, three-
quarters cup for medium and one-half cup for small loads.
Carefully pour recommended amount of bleach into the dispenser
during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a strong chemical and
can damage some fabrics if it is not properly diluted.
Fabric Softener Dispenser
To Use Dispenser
Set the OPTIONS switch to REGULAR.
After the clothes are loaded into the washtub and before the start
of the WASH cycle, pour the proper amount of liquid fabric softener
into the bole measuring cap (refer to bole directions). Pour into
dispenser.
The large fabric softener dispenser allows for the fabric softener to
be diluted with water. We recommend adding water up to the fill lev-
el. Do not exceed tip of arrow which indicates correct fill level. Over-
filling can allow fabric softener to spill onto the clothes, causing
stains on clothes if the softener comes into contact with deter-
gent suds.
Seing the water level to medium or higher will result in beer per-
formance from the fabric softener.
The fabric softener will remain in the dispenser during the wash fill,
agitation and spin. At the end of the wash spin, the liquid fabric
softener will be dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming rinse water.
To Clean the Dispenser
1. Remove the dispenser housing from agitator by squeezing the
lower part of the dispenser, pulling directly upward and at the
same time tilting slightly. This will expose the dispenser cup,
which is also removable for cleaning. Refer to illustration.
2. Soak both housing and cup in hot soapy water.
3. Rinse housing and cup clean.
4. Clean funnel shape in top of agitator by using a small brush.
5. After cleaning, install dispenser cup, then push dispenser hous-
ing directly downward onto top of agitator until firmly snapped
together.
IMPORTANT: When adding detergent to the wash load,
DO NOT allow any detergent to enter the softener dis-
penser cup. If this happens, refer to the cleaning instruc-
tions.
TLW2001N_SVG
1
2
3
1. Dispenser Housing
2. Dispenser Cup
3. Agitator
Use Tips
• The OPTIONS switch must be set to REGULAR.
• Fabric softener spilled onto garments may cause staining. To
remove, dampen stain and rub with bar soap. Wash as usual.
• Liquid fabric softeners will be dispensed during the first rinse
and should not be combined with bleach, bluing, starch, deter-
gents, soaps or packaged water conditioners.
• Fabric softener is not to be used in dispenser when using Pre-
wash cycle, if available.
• When adding detergent to wash water, do not allow any to enter
into softener dispenser cup, as softener will become gummy.
To prevent softener buildup, the dispenser can be filled with clean
water for automatic cleaning. This can be done in washing cycles
other than when softener is used.
Operating Your Washer
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15 Part No. 204367R1
Clothing Care
Clothing Concerns
To keep clothes looking white or bright, use good washing practices
at all times to prevent a gradual build-up of soil or water hardness
minerals on them. If you notice that your clothes are not as bright
as they should be, take corrective measures immediately.
Problem Cause Solution
Gray or Dingy Clothes Insufficient Detergent Add more detergent to washtub before
loading clothes.
Mild detergents are not suitable for aver-
age soil.
Improper Sorting Wash whites separately. Separate light
from heavily soiled items. Clothes can pick
up soil from dirty wash water.
Nonphosphate Detergent and Hard Water Follow package directions. Soften water if
possible.
Water Not Hot Enough White clothes will stay whiter with hot
wash water. Increase temperature.
Overcrowding Washer Clothes must circulate freely through the
water for best results.
Yellowed Clothes Unremoved Soil Skin soil is hard to remove. Check hem edge
of sheets and pillowcases, boom end of
t-shirts, etc. If this portion is white and
center is yellow, the fabric contains unre-
moved soil. Use sufficient detergent and a
hot wash. Chlorine bleach may be needed.
Clothes Stained from Iron in the Water To test for an iron stain, use a rust remov-
er that is recommended for use with
washing machines on a portion of the gar-
ment. Follow bole directions for larger
items.
Older Clothes Some white fabrics turn yellow with age
and cannot be whitened.
Clothes Tearing or Damaged Improper Use of Chlorine Bleach No correction for bleach damaged clothes.
Always measure and dilute bleach. Take ex-
tra care to avoid unwanted spilling.
Insufficient Precare Fasten all hooks and zippers. Mend tears.
Remove objects from pockets.
Overcrowding or Overloading Make sure all items can move freely during
agitation.
Table continues...
Clothing Care
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16 Part No. 204367R1
Problem Cause Solution
Excessive Lint Improper Sorting Fabrics that shed lint cannot be washed
with fabrics that receive lint.
Insufficient Detergent/Non-phosphate De-
tergent
Use enough detergent so lint remains sus-
pended in water and flushed out. Do not
oversuds the water.
Mixing Fabric Types Knits and permanent press aract lint.
Wash these only with similar items.
Use fabric softener in rinse water.
Wrinkling Improper Sorting Heavy items like towels should not be
washed with light items like nightgowns.
Improper Cycle Make sure cycle selected is appropriate
for type of clothes.
Improper Temperature Using a warm or cold wash and a cold rinse
reduces wrinkling.
Too Many Clothes in Washer Clothes must circulate freely through the
water for best results.
Clothing Care
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17 Part No. 204367R1
Maintenance
Cold Weather Care
If the unit is delivered on a cold day (below freezing), or is stored in
an unheated room or area during the cold months, do not aempt
to operate the washer until it has had a chance to warm up. Water
from the previous cycle may remain.
Care of Your Washer
Use only a damp or sudsy cloth for cleaning the control panel. Some
cleaning products may harm the finish on the control panel or dam-
age the interior. DO NOT use products that contain alcohol on the
control panel. Wipe the panel dry after cleaning.
Wipe the washer cabinet as needed. If detergent, bleach or other
washing products are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage if spilled on the cabi-
net.
Do not use scouring pads or abrasive cleansers on control panel or
cabinet.
The washtub will need no particular care though it may need rinsing
or wiping after some unusual loads have been washed. This also may
be necessary if too lile detergent has been used.
Leave the lid open to allow the inside of the washer to dry out after
use. This helps prevent musty odors from developing.
The agitator should not be removed except for service. The washtub
is designed to be self cleaning.
Replacing Hoses
Hoses and other rubber parts deteriorate after extended use. Ho-
ses may develop cracks, blisters or material wear from the temper-
ature and constant high pressure they are subjected to.
All hoses should be checked on a monthly basis for any visible signs
of deterioration. Any hose showing the signs of deterioration listed
above should be replaced immediately. All hoses should be replaced
every five years.
Flood safe hoses often can be the cause for no fill or slow fill issues.
They are not recommended. Only use replacement fill hoses from
the manufacturer.
Filter Screens
Check the filter screens in the fill hoses for debris or damage every
six months. Clean or replace them if necessary.
If the washer is filling with water slower than normal, check the fil-
ter screens. Clean or replace them if necessary.
Order filter screen Part No. 803615 from the nearest authorized
parts distributor.
Vacations and Extended Non-Use
IMPORTANT: To avoid possible property damage due to
flooding, turn off the water supply to the washer whenev-
er there will be an extended period of non-use.
Preventative Maintenance
Follow these guidelines to ensure the washer operates properly. Call
for service if you observe any of the following: water of any amount
on the floor, an increase in operating noise or water remaining in the
wash basket after a cycle.
Frequency Maintenance Procedure
Monthly 1. Check all hoses and the
drain for leaks.
2. Check the lid switch for
proper operation.
3. Check to make sure the
washer is level.
4. Clean upper 2-3 inches of
wash tub. Fill washer with
warm water at highest set-
ting. Use an all-purpose
cleaner or a steel wool soap
pad.
Every six months 1. Clean the filter screens in
the fill hoses.
Every five years 1. Have a qualified service
technician conduct general
preventative maintenance
on the washer to ensure it
operates properly.
2. Replace the fill hoses.
Table 2
Reinstallation of Shipping Materials
You must install the shipping brace and shipping plug any time the
washer is moved.
Shipping Brace
The shipping brace in the lid opening should be saved and reinstalled
whenever the washer is moved. To reinstall the brace, open the
washer lid and place the brace over the washer agitator, placing the
back of the brace into the lid opening first.
Maintenance
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Shipping Plug
The plastic shipping plug should be saved and reinstalled any time
the washer is moved. The plug fits into two openings: The base open-
ing and the shipping plug opening on the boom of the movable piv-
ot dome. The plug MUST be inserted into both openings to prevent
damage to the washer. In order to accomplish this, the shipping
plug opening must be directly lined up with the base opening.
Refer to illustration below.
TLW2044N_SVG
1
2
4
3
1. Shipping Brace
2. Shipping Plug Opening
3. Base Opening
4. Shipping Plug
After the shipping brace has been installed in the lid opening, tilt
washer back enough to access base opening.
Insert shipping plug into base opening and, using the palm of your
hand, push shipping plug into washer until it snaps into shipping
plug opening.
Motor Overload Protector
The internal motor overload protector will stop the motor auto-
matically if there are too many clothes in the washtub or if a failure
has occurred within the machine. The overload protector will reset
itself in two or three minutes and the motor will restart automati-
cally.
If the overload protector stops the motor again, remove the wash-
er from use and call a service person to correct the problem.
Optional Control Knob Inserts
Your unit has come equipped from the factory with a gray back-
ground on the control panel knobs. If you wish to change the color,
additional color inserts are available at additional cost through
your dealer.
Maintenance
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19 Part No. 204367R1
Troubleshooting
Try these troubleshooting tips before making a service call. They
may save you time and money.
Washer Symptom Possible Cause/Solution
Won't Fill • Make sure power cord is plugged all the way into the electrical
outlet.
• Make sure hot and cold water taps are turned on.
• Make sure that the fill hoses are not kinked or twisted.
• Press and hold the start buon for two seconds to start
washer.
• If the OPTIONS switch has been set to HIGH EFFICIENCY, the
rinse portion of the cycle won’t fill the tub with water. Instead
there is a spray rinse.
• Make sure that the controls are properly set.
• Make sure that the last spin has been completed.
• Check the laundry room fuse or circuit breaker.
• Clean the screens in the water mixing valve and the filter
screens located at the tap end of the fill hoses. (Owner is re-
sponsible for service calls regarding cleaning of the screens.)
• Water is being siphoned from the washer during the cycle. Refer
to the Installation instructions to make sure that the drain
hose has been properly installed.
Won't Start • Make sure lid is closed.
• Press and hold the start buon for two seconds to start
washer.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Make sure that the controls are properly set.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
Won't Agitate • Make sure lid is closed.
• Press and hold the start buon for two seconds to start
washer.
• Pauses are part of the washer’s normal operation. The wash
portion of the cycle will alternate between a period of agitation
and a period of pausing.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
• Broken drive belt. Call the service person.
Table continues...
Troubleshooting
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20 Part No. 204367R1
Washer Symptom Possible Cause/Solution
Won't Spin • Make sure lid is closed.
• Press and hold the start buon for two seconds to start
washer.
• Make sure power cord is plugged all the way into the electrical
outlet.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
• Broken drive belt. Call the service person.
Stops/Pauses During Cycle • Pauses are part of the washer’s normal operation.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
Won't Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the
drain hose has been properly installed.
Water Leaks • Check that fill hoses are properly installed on the taps and the
washer’s water mixing valve.
• Check the condition of the fill hoses. Replace fill hoses every five
years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Check house water pressure. In cases of extremely low water
pressure, leaking may occur.
• Laundry load may be oversudsing or overloaded. Use less deter-
gent (or low-sudsing detergent) and proper load sizes.
Is Noisy • Wash load may be unbalanced. Open lid and redistribute the
load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the ma-
chine has been in storage. The belt may have seled. Run wash-
er through 4-5 cycles to loosen belt. Washer operation will not
be affected.
Load Is Too Wet • Wash load may be unbalanced. Open lid and redistribute the
load.
• Load is too small. Add items to make full load.
Table continues...
Troubleshooting
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21 Part No. 204367R1
Washer Symptom Possible Cause/Solution
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot tap hose is connected to hot
mixing valve (indicated with “H” on the valve bracket) and cold
tap is connected to cold mixing valve (indicated with “C” on the
valve bracket).
• Make sure laundry room water heater is adjusted properly.
Troubleshooting
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22 Part No. 204367R1
Contact Information
If service is required, contact the nearest Factory Authorized
Service Center.
If you are unable to locate an authorized service center or are unsa-
tisfied with the service performed on your unit, contact:
Alliance Laundry Systems
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.alliancelaundry.com
Phone: +1 (920)748-3121
Date Purchased
Model Number
Serial Number
TLW2003N_SVG
1
1. Serial Plate
When contacting us about your washer, PLEASE GIVE THE MODEL
AND SERIAL NUMBERS. The model and serial numbers are located
on the serial plate. The serial plate will be in the location shown.
Please include a copy of your bill of sale and any service receipts you
have.
If replacement parts are required, contact the source from where
you purchased your unit or call +1 (920) 748-3950 for the name
and address of the nearest authorized parts distributor.
WARNING
To reduce the risk of serious injury or death, DO NOT
repair or replace any part of the unit or attempt any
servicing unless specifically recommended in the
user-maintenance instructions or in published user-re-
pair instructions that you understand and have the
skills to carry out.
W329
Troubleshooting
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23 Part No. 204367R1
