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www.tsicustomerservice.comA464
7
TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
1. Display shows
“ ”
1. e thermostat sensor is
broken or disconnected.
1. Unplug the stove, remove the back panel of the stove and check that
the thermostat is plugged into the main circuit board.
If this does not solve the problem contact customer service for a
replacement thermostat sensor.
2. Display shows
“
”
2. e thermostat sensor is
broken.
2. Contact customer service for a replacement thermostat sensor.
3. Display shows
“
”
3. Manual Reset overheat
protection has triggered.
3. Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug and operate, monitor the
heater for signs of overheating, if the problem persist discontinue
use of the heater and contact customer service.
4. No power, buttons
do not light up.
4. Power cord was not plugged into
the outlet.
4. Check that unit is plugged directly into a standard
120 volt outlet.
5. Stove does not
turn on manually.
5a. No incoming power from the
electrical wall socket or buttons.
5b. Improper operation.
5c. Defective button
5a. Check circuit breakers and move unit to another outlet.
5b. Manually press main power button from front of unit.
5c. Replace control panel circuit board.
6. Flames are not
moving.
6a. Defective ame generator drive
motor.
6b. Spinner detached from the
motor.
6a. Replace ame generator drive motor.
6b. Remove the back panel/ emberbed/ metal bracket and check to see
if “spinner” is correctly mounted to the motor.
7. Logs glow, but no
ame eect.
7. Flame eect turned o 7. Press ame button several times.
8. Heater does not
blow warm air.
8. ermostat setting is
preventing heater from
turning on.
8. Adjust the temperature settings to ensure that the thermostat is set
higher than the current room temperature.
9. Heater is not
turning on.
9a. Improper operation
9b. Defective heater/blower
assembly.
9a. Manually press main power button on front of unit.
9b. Replace heater/blower assembly.
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