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16
Problem Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop using
the air purifier and contact Customer Support (see page 21).
Plug the air purifier into a dierent outlet.
The air purifier may be malfunctioning. Contact Customer
Support (see page 21).
Airflow is significantly
reduced.
Make sure the filter is removed from its packaging and
properly in place (see page 7).
Tap to increase the fan speed.
Leave 15 inches / 38 cm of clearance on all sides of the air
purifier.
The pre-filter may be clogged by large particles, such as hair
or lint, blocking airflow. Clean the pre-filter (see page 14).
Replace the filter (see page 15).
Air purifier makes an unusual
noise while the fan is on.
Make sure the filter is properly in place with plastic packaging
removed (see page 7).
Make sure the air purifier is operating on a hard, flat, level
surface.
Replace the filter (see page 15).
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact Customer
Support (see page 21). Do not try to repair the air purifier.
Strange smell coming from
the air purifier.
Clean the filter, or replace if necessary.
Contact Customer Support (see page 21).
Make sure not to use your air purifier in an area with high
humidity or while diusing essential oils.
TROUBLESHOOTING
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