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Operation
Error Code Readout
ERROR CODE DESCRIPTION ACTION TO REMEDY ERROR
Too many control functions
activated at the same time
Water or cooking utensils on the
glass; Clean the glass
ER20 Internal Error Contact customer support
ER21 Over temperature Let cooktop cool down
ER22 Internal Error Contact customer support
ER31 Internal Error Contact customer support
ER36 Internal Error Contact customer support
ER40 Power supply voltage too low Ensure that the electrical
hookup voltage to the unit is
correct.
ER47 Internal Error Contact customer support
EA Internal Error Contact customer support
U400 Over voltage Ensure that the electrical
hookup voltage to the unit is
correct.
E2 Cooking zone over temperature Allow cooking zone to cool down
E3 Inapplicable Pot Use suitable pot
E4 Internal Error Contact customer support
E5, E6 Internal Error Contact customer support
E7 Internal Error Contact customer support
E8 Internal Error Contact customer support
E9 Internal Error Contact customer support
TROUBLESHOOTING INDEX
In the event that the Bridge induction cooktop
is not operating correctly, the Burner Control
Area will display an error code that will identify
the problem. If an error code is shown in the
Burner Control Area, identify the code in the
Troubleshooting Index below and take action
as noted.
De-power and restart the unit to clear the
display. Allow the unit to cool as necessary.
Lock out the main power supply to the unit by
closing the breaker before performing any
wiring operations. If the problem persists,
please call Kenyon Customer Care at
860-664-4906, M-F, 8AM – 5PM EST or email
18
The Kenyon Bridge Induction Cooktop is a sealed unit that does not require regular
maintenance. Please follow our operating instructions as mentioned above. If your cooktop
requires service, this must be preformed by Authorized Personnel only.
Please call Kenyon Customer Care at 860-664-4906.
BRIDGE INDUCTION COOKTOP MAINTENANCE
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