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7
Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try the troubleshooting tips below.
1. Is your equipment running the latest graphics driver?
If not, download the latest graphics drivers for your equipment.
The MST hub is backward compatible with most DisplayPort
1.1a equipment running current graphics drivers. The feature
set is limited to the attached equipment’s capabilities (e.g.,
you may be limited to displaying in Clone / Mirror mode only).
Compatibility with older graphics cards is not guaranteed.
2. Press the hub’s reset button to reset the signal being
sent to the connected displays.
3. Is the included external power supply connected and
plugged into a working power source? In order for the
product to function properly, it must be connected and
receiving power through the external power supply.
4. Was the power to the DisplayPort source and connected
monitors turned off prior to installation?
If not, restart your computer.
5. What cable lengths are you using? The maximum
cable length between the hub and the connected monitors
should not exceed 15 ft. (4.6 m).
6. What type of cabling are you using? Inferior cabling can
result in poor performance. It is important to use cables
that support the video resolution you are trying to obtain.
It is recommended you use the Tripp Lite cables listed in the
Optional Accessories section, as they have been tested to
work with the MST Hubs.
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