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12
Service and Support
If your Sun Joe
®
SWD16000 electric wet/dry vacuum requires
service or maintenance, please call the Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
Serial #:
SWD16000
Troubleshooting
m
WARNING! Always unplug the power cord before performing any adjustments, maintenance or repairs to your
electric wet/dry vacuum.
Device does not start Mains voltage is not present Check power supply – cord, breakers, fuses.
If damage is found, contact a qualied
electrician to repair
Switch on the equipment
Contact Snow Joe
®
customer service at
1-866-SNOWJOE (1-866-766-9563) to repair
Attach or replace the HEPA lter
Check the unit for blockage. Clean or
replace the HEPA lter
The equipment is not switched ON
The collection tank is full
Defective appliance cord or ON/OFF switch
Defective motor
The HEPA lter is missing or damaged
There is a blockage in the nozzle, hose, or
air inlet. The HEPA lter is clogged by ne dust
Dust comes out from
motor cover
Problem Possible Cause Possible Solution
Empty the collection tank
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