OWNER'S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
WTL9-14W / WTL9-12B
MFL71981910
Rev.00_072423
www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING............................................................................................................3
INSTALLATION
Parts and Specifications ....................................................................................8
Installation Place Requirements ....................................................................10
Connecting the Water Inlet Hoses.................................................................11
Installing the Drain Hose ................................................................................13
Levelling the Appliance ...................................................................................13
OPERATION
Operation Overview.........................................................................................15
Preparing the Wash Load ...............................................................................15
Adding Detergents, Softeners and Bleaches................................................17
Control Panel ....................................................................................................19
Programme Table ............................................................................................21
Extra Options and Functions ..........................................................................29
SMART FUNCTIONS
LG ThinQ Application.......................................................................................32
Smart Diagnosis ...............................................................................................34
MAINTENANCE
Cleaning after Every Wash..............................................................................36
Cleaning the Appliance Periodically ..............................................................36
TROUBLESHOOTING
Before Calling for Service................................................................................39
3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
This symbol is displayed to indicate matters and operations that
can cause risk. Read the part with this symbol carefully and
follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause
minor injury or damage to the product.
4
SAFETY INSTRUCTIONS
• Children should be supervised to ensure that they do not play with
the appliance.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• The inlet water pressure must be between
30 kPa
and
600 kPa
.
• Potentially there could be hydrogen built-up in hot water system that
has not been used for two weeks or more. In this instance, hot water
faucets should be allowed to run for several minutes prior to use of
the washing machine.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is:
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
WTL9-12B WTL9-14W
12 kg 14 kg
5
SAFETY INSTRUCTIONS
ENGLISH
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance must be earthed / grounded via the mains supply lead.
In the event of malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric
current.
• This appliance is equipped with a power cord having an equipment-
earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• Tighten and secure the drain hose at connecting ends to avoid
separation.
• For models with only one inlet water supply valve, do not connect to
hot water. Connect to cold water only.
Operation
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not put animals, such as pets into the appliance.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
6
SAFETY INSTRUCTIONS
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• In case of a water leak from the appliance, disconnect the power plug
and contact the LG Electronics customer information centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Do not put your hand, foot or anything under the appliance while the
appliance is in operation.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
7
SAFETY INSTRUCTIONS
ENGLISH
• If, during spinning, opening the door does not stop the drum within
about 10 seconds, immediately discontinue operating the appliance
and contact your dealer or LG Electronics service centre.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
8
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.
Front View
a
Door
b
Tempered Glass
c
Dispenser Drawer
d
Bleach Dispenser
e
Drum
f
Levelling Feet
g
Drain Hose
*1
h
Control Panel
i
Lint Filter
*1
j
Power Cord
k
Hot and Cold Water Inlets
*1 This feature is only available on some models.
Accessories
*1 The included accessories vary depending on the
model you purchased.
*2 This accessory is not included in the product, but
you can purchase it from the LG service centre.
a
Cold and Hot Water Inlet Hoses
*1
b
Drain Hose
*1
c
Tie Strap
*1
d
Anti-Rat Cover
*2
e
Screw for Anti-Rat Cover
*2
9
INSTALLATION
ENGLISH
Specifications
Dimension(mm)
Model WTL9-14W / WTL9-12B
Power Supply 220-240 V~, 50 Hz
Product Weight Approx. 59 kg
Max. Watt 1500-1800 W
W 690 D 730 H 1070
D' 760 H' 1420
H
H’
D
D’
W
10
INSTALLATION
Installation Place
Requirements
Before installing the appliance, check the following
information in order to install the appliance in a
correct place.
Unpacking Shipping Material
1
Lift the appliance off of the foam base.
• After removing the carton and shipping
material, lift the appliance off the foam base.
• Make sure the plastic tub support
a
comes
off with the base and is not stuck to the
bottom of the appliance.
• If you must lay the appliance down to
remove the carton base
b
, always protect
the side of the appliance and lay it carefully
on its side. Do not lay the appliance on its
front or back.
2
Remove the foam tub insert.
• To prevent damage, do not remove the foam
insert
c
from the tub until the appliance is in
the final location.
NOTE
• Once removed, save the foam insert for future
use. If the appliance needs to be moved, the
foam insert will help prevent damage during
transportation.
3
Unfasten the power cord.
• Unfasten the power cord from the back of
the appliance.
Installation Location
• Install the appliance on a flat floor of hard
material that is strong enough to support a fully
loaded appliance. (Allowable slope under the
appliance: 1º)
• Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
11
INSTALLATION
ENGLISH
• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85 X 60 cm) covered with
aluminium foil on the side facing the cooker or
stove must be inserted between the two
appliances.
• Ensure that when the appliance is installed, it is
easily accessible for a service technician in the
event of a breakdown.
• Additional clearance for the wall should have
10
cm
for the rear and
2 cm
for right and left side.
WARNING
• This appliance must only be used for domestic
household purposes and should not be used
with movable home or house.
NOTE
• Do not install this appliance on a raised surface
or platform, plinth or stand. It may cause injury
or serious malfunctioning.
Ventilation
• Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
Ambient Temperature
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
Electrical Connection
• Do not use an extension cord or double adapter.
• Always unplug the appliance and turn off the
water supply after use.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible.
• Power outlet must be within 1.5 meters of either
side of the appliance.
WARNING
• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into an
appropriate outlet socket that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
Connecting the Water Inlet
Hoses
Before connecting the water inlet hose to the water
tap, check the hose fitting type and follow the
instructions for that hose fitting.
Note for Connection
• Water supply pressure must be between
30 kPa
and
600 kPa
(0.3 - 6.0 kgf / cm²). If the water
supply pressure is more than
600 kPa
, a
decompression device should be installed.
• Periodically check the condition of the hose and
replace the hose if necessary.
10 cm
2 cm 2 cm
12
INSTALLATION
NOTE
• If the water pressure is near or over
600 kPa
, a
water pressure reduction device should be
installed to both taps.
• Exceeding 65 °C can damage some clothes.
• Temperatures below 4 °C can cause hoses to
freeze and burst and unfavourable wash results
due to undissolved detergent.
• Cold inlet Water Temperatures over 25 °C can
cause damage to clothes such as delicate
Woollens.
• Do not overtighten the water supply hose or use
mechanical devices to tighten onto the inlet
valves.
• No further backflow protection required for
connection to the water inlet.
• Ensure the inlet hoses are not bent, kinked or
tangled as this could cause insufficient water
flow and result in a malfunction.
Checking the Rubber Seals
Two rubber seals
a
are supplied with the water
inlet hoses. They are used to prevent leaks when
the connections to the taps are properly tightened.
Do not over tighten connections.
• Do not use mechanical devices such as multi
grips to tighten the inlet hoses. Ensure that the
curved end of the water inlet hose is connected
to the appliance.
Connecting the Hose to the
Water Tap
Connecting Screw-Type Hose to Tap with Thread
Screw the hose connector onto the water supply
tap. Hand tighten only with the aid of a soft cloth.
NOTE
• After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
Connecting the Hose to the
Appliance
Screw the water inlet hose to the water inlet valve
on the back of the appliance.
• On models with only one water inlet, do not
connect the hose to the hot water supply.
Connect to the cold water supply only.
NOTE
• After completing the connections, check for
leaks and tighten or reassemble the connections
if needed.
13
INSTALLATION
ENGLISH
Installing the Drain Hose
Before connecting the drain hose, check your drain
hose model and follow the instructions for that
model.
For Models with Drain Pump
The discharge height should be approximately
90 -
120 cm
from the floor.
• Securing the drain hose correctly will protect the
floor from damage due to water leakage.
• If the drain hose is too long, do not force the
drain hose further into the drain outlet. This will
cause abnormal noise.
NOTE
• The drain hose must not be placed higher than
120 cm
above the floor. Water in the appliance
may not drain or may drain slowly.
Levelling the Appliance
Checking the Level
Levelling the appliance prevents unnecessary
noise and vibration. Check whether the appliance is
perfectly level after installation.
• If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.
Adjusting and Levelling the
Feet
When the appliance is not perfectly level, turn the
adjustable feet until the appliance no longer
wobbles.
• Turn the adjustable feet clockwise to raise or
turn the adjustable feet counterclockwise to
lower the appliance.
NOTE
• Do not insert pieces of wood etc. under the feet.
• Timber or suspended type flooring will
contribute to excessive vibration and unbalance.
Reinforcing or bracing the timber floor may be
need to stop or reduce excessive noise and
vibration.
• Do not install the appliance on any elevated
surface or platform, as it may become unstable
and cause serious injury and damage.
• If the appliance is installed on a uneven, weak or
tilted floor causing excessive vibration, spin
failure error can occur. It must be placed on a
firm and level floor to prevent spin failure.
Assembling the Anti-Rat Cover
You can insert the anti-rat cover according to the
type to protect the appliance from the rat.
Folding Type
1
Lay the appliance backwards.
90 - 120 cm
14
INSTALLATION
CAUTION
• Be careful your feet or hands when you lay or
raise the appliance.
2
Remove the sponge attached on the base.
3
Insert the 7 screws
a
into the holes to
assemble the anti-rat cover to the appliance.
15
OPERATION
ENGLISH
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the
Cotton
programme and add a half amount of detergent.
Start the appliance without clothes.
• This will remove residue and water from the
drum that may have been left during
manufacturing.
1
Sort clothes and load items.
• Sort clothes by fabric type, soil level, colour
and item size as needed. Open the door and
load items into the appliance.
2
Add detergent, fabric softener and/or bleach.
• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
3
Press the
POWER
button to turn on the
appliance.
4
Press the
L
(
Left
) or
M
(
Right
) button to
choose the desired wash cycle.
• Select the option button to adjust water
level, spin speed, etc. Refer to a fabric care
label of your clothes for any warning or
special instructions.
5
Begin cycle.
• Press the
START/PAUSE
button to begin the
cycle.
• The appliance will agitate briefly without
water to measure the weight of the clothes.
• If the
START/PAUSE
button is not pressed
within a certain time, the appliance will shut
off and all settings will be lost.
6
End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
NOTE
• If the appliance is new or has been reset, an
initial guide will appear on the display until 3
wash cycles have finished.
Preparing the Wash Load
Sort the wash load for best washing results, and
then prepare the clothes according to the symbols
on their care labels.
Sorting the Clothes
• For best washing results, sort your clothes
according to a care label stating fabric type and
washing temperature. Adjust the spin speed to
wash them.
• Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not
wash heavily soiled items with lightly soiled
ones.
• Colour (White, Lights, Darks): Wash separately
dark or dyed clothes from whites or light colours.
Mixing dyed clothes with light clothes can result
in dye transfer or discolouration of lighter
clothes.
• Lint (Lint producers, Collectors): Wash separately
lint producing fabrics from lint collecting fabrics.
Lint producers can result in pilling and linting on
the lint collectors.
16
OPERATION
Checking the Fabric Care Label
This will tell you about the fabric content of your
clothes and how it should be washed.
Symbols on the Care Labels
NOTE
• The dashes under the symbol give you
information about the type of fabric and the
maximum allowance of mechanical stress.
Checking the Laundry before
Loading
• Combine large and small items in a load. Load
large items first. Large items should not be more
than half of total load.
• Do not wash single small items. Add 1 - 2 similar
items to the load to prevent an out-of-balance
load.
• Make sure to empty all pockets. Items such as
hair clips, lighters, pens, coins and keys can
cause irreparable damage to both your
appliance and clothes.
• Wash delicates (stockings, underwired bras) in a
wash net.
• Close zippers, hooks and strings to make sure
that these items do not snag other clothes.
• Pre-treat dirt and stains by saturating the dirt
and stains with dissolved detergent and
brushing them in order to remove dirt.
CAUTION
• Do not wash or spin any item labelled or known
to be water-proof or water-resistant, even if the
product care label on the item permits machine
washing. Failure to follow these instructions
could result in severe damage to your washing
load, your appliance and/or property damage as
a result of abnormal load friction or vibration of
the appliance.
- Examples of water-proof or water-resistant
items include certain mattress pads, mattress
covers, rain gear, camping gear, skiing
apparel, outdoor gear and similar items.
Symbol Wash / Fabric type
• Normal Wash
• Cotton, Mixed Fabrics
• Easy Care
• Synthetic, Mixed Fabrics
• Special Delicate Wash
• Delicates
• Hand Wash Only
• Wool, Silk
• Do not wash
17
OPERATION
ENGLISH
Adding Detergents,
Softeners and Bleaches
Detergent Dosage
• Detergent should be selected according to fabric
type, colour, soil level and washing temperature
and should be used according to the detergent
manufacturer’s instructions.
• Too much detergent results in excessive suds
which cause poor washing.
• When you use liquid detergent, follow the
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
wash cycle immediately. It is also recommended
that it be added into the drum when loading the
clothes.
• Do not use liquid detergent if you are using delay
or pre-wash function as the liquid may harden.
• Reduce the amount of detergent if too many
suds are formed.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the laundry. For best results, avoid
oversudsing.
• Refer to the label of the clothes, before choosing
the detergent and water temperature.
• Use only suitable detergents for the respective
type of clothing:
- General powdered detergents for all types of
fabric
- Powdered detergents for delicate fabric
- Liquid detergents for all types of fabric or
designated detergents only for wool
• For better washing performance and whitening,
use detergent that contains general powdered
bleach.
• Detergent is dispensed from the dispenser at the
beginning of the cycle.
• Dilute liquid detergent with water, pour into the
drum and start the cycle.
CAUTION
• Using liquid detergent without diluting, or
leaving laundry for a long time after pouring
diluted liquid detergent into the drum might
cause the clothes to be damaged, bleached,
discoloured.
NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load: According to manufacturer’s
recommendation.
• Part load: 3/4 of the normal amount
• Minimum load: 1/2 of full load
Adding Detergents
• Add the measured amount of detergent into the
detergent compartment
a
.
• Use more detergent if you have hard water,
large items, greasy or oily soils or lower water
temperature.
• Soap flakes or granulated soap powders should
not be used in the appliance. When washing
woollens, remember to use detergent suitable
for washing woollens.
NOTE
• Use the appropriate amount of detergent. Too
much detergent, bleach or softener may cause
an overflow or a malfunction.
18
OPERATION
Adding Fabric Softeners
Add a fabric softener to the maximum fill line.
• If the softener is concentrated, then it should be
diluted.
• Close the dispenser drawer gently.
• Do not leave the fabric softener in the detergent
drawer for more than 2 days. Fabric softener
may harden.
• Softener will automatically be added during the
last rinse of the cycle.
• Do not open the drawer when water is being
supplied.
NOTE
• Use only liquid softener and do not mix softener
and detergent.
• Pouring excessive fabric softener over the
maximum fill line can cause it to dispense too
early, which may stain clothes.
• Do not pour fabric softener directly onto the
laundry, doing so will cause staining on the
clothes that will be difficult to remove.
• Solvents (benzene, etc.) must never be used.
Adding Liquid Bleaches
• Before starting the appliance, pour the
measured amount of bleach directly into the
bleach dispenser
a
. Avoid splashing or
overfilling.
• Mix powdered bleach with water to a liquid
consistency and pour it into the bleach
dispenser.
• Check clothing care label for special instructions
and separate the laundry to be bleached.
• Dilute liquid chlorine bleach with water.
• Measure the recommended amount of liquid
bleach carefully according to instructions on the
bottle.
CAUTION
• Never pour undiluted liquid bleach directly onto
laundry or into the wash basket. This may cause
change of colour or damage to the laundry.
• Do not pour powdered bleach into the bleach
dispenser. Powdered bleach may harden, so it
will block the bleach dispenser.
19
OPERATION
ENGLISH
Control Panel
Control Panel Features
For Steam Models
For Non-Steam Models
a
POWER
Button
• Press the
POWER
button to turn on or off the appliance.
• The appliance automatically turns off once a certain time has passed after the wash has completed.
b
Extra Options and Functions
• To use an extra option and function, press the button.
c
N
(
Previous
)
&
8
(
OK
)
button
• Press the
N
(
Previous
) button to go to the previous screen.
• Press the
8
(
OK
) button to select a menu item or save the information.
d
START/PAUSE
Button
• Press this button for 1 second to start or pause the washing programme.
20
OPERATION
NOTE
• If the
START/PAUSE
button is not pressed within a certain time, the appliance will shut off and all
settings will be lost.
• For customer safety, the door will be locked automatically during operation. If there is additional laundry
to put in, press
START/PAUSE
to unlock.
• If there is a power blackout during operation, the washing machine door will not open. After the
electricity supply is on, press the
POWER
and
START/PAUSE
buttons to open the door.
e
Selector button
• Press the
L
(
Left
) or
M
(
Right
) button to choose the desired washing programme or option.
• Once the desired washing programme has been selected, the standard presets will appear in the
display. These settings can be adjusted using the extra options and functions button at any time
before starting the washing programme.
f
Status Display
• This LCD shows the settings, estimated time remaining, options, and status messages.
Time and Status Display
a
Status Display
• The display shows the washing programme, settings, estimated time remaining, options, and status
messages.
b
Door Lock Indicator
• This indicator lights up when the cycle starts and the door is locked.
• The indicator light stays on until the cycle is paused, stopped or has finished.
c
Delay End
Indicator
• This indicator lights up when the
Delay End
feature is activated.
d
Wi-Fi Indicator
• This indicator lights up when the product is connected to a home Wi-Fi network.
e
Remote Start
Indicator
• This indicator lights up when the
Remote Start
feature is activated.
21
OPERATION
ENGLISH
Programme Table
Washing Programme
Wash programmes are designed for the best wash performance for different types of clothes.
• Press the
L
(
Left
) or
M
(
Right
) button to select the desired programme.
Default Washing Programme
These programmes are in the initial cycle list.
Cotton
Description Use this programme to wash normal clothes.
• This programme automatically selects the most appropriate conditions and
completes the sequence in one operation.
• The built-in sensor detects the weight of the clothes and the ideal wash power
and wash, rinse and spin times are set accordingly.
• If water or wet clothes is already in the drum before the start, the water level will
be increased.
• For lightweight and bulky items, the water level may be too low. Increase the
water level manually.
Deep Wash
Description Provides additional water and washes heavily soiled mixed items, except delicate
fabrics.
• If the amount of water seems insufficient during the
Cotton
programme, use
this programme.
AI Wash
Description
AI Wash
provides the appropriate drum rotation actions after load sensing is
completed. It washes softly for waterproof fabrics, and strongly for water
permeable fabrics.
• This programme's recommended laundry amount is under
5 kg
.
NOTE
• For best wash results, load the dry clothes for this programme.
22
OPERATION
Duvet
Description Use this programme to wash a blanket or bedclothes that have the hand wash sign
on the care label.
• Cashmere bedclothes, acrylic blanket, mixed spinning blanket, woollen blanket,
infilling (polyester 101), and bed sheets might be damaged if they are allowed
to float. It is recommended to purchase a separate laundry net to wash.
• Separate bed clothes from general clothes. It might cause laundry to be
unbalanced, which results in abnormal washing.
• Spin dry might take longer to redistribute the laundry evenly if bedclothes are
lumped to a side.
• Never wash an electric blanket, carpets, rugs, pet accessories, soft toys or shoes.
It can cause damage to the appliance and other items in the wash.
• Put bedclothes into a laundry net and then soak and sink them in water so that
they are less likely to float. If the items float during the wash or spin, it may
damage the appliance and the clothes.
• Regardless of size, we recommend washing bedclothes individually. If two
bedclothes with different materials are washed at the same time, it might cause
a spin malfunction due to imbalance.
CAUTION
• When putting a blanket into the drum, do not load it over the maximum line
a
.
The blanket must also be submerged in the water. Failure to do so or
overloading the blanket in the appliance will result in damage to the wash load
and the appliance.
Pre Wash+Cotton
Description Use this programme to pretreat immediate stain without handwash.
• It is necessary for clothes which could smell bad if they are not washed
promptly.
Smart Rinse
Description Use this programme to improve rinsing results. This is suitable for underwear and
baby clothes. If you have sensitive skin or skin trouble, use this programme.
23
OPERATION
ENGLISH
Information for Energy Test
Select the water temperature to suit wash cycles. Always follow clothes manufacturer's care label or
instructions when washing.
• For normally soiled items, select the programme and options as below and test it in accordance with AS/
NZS 2040. 1.
- Programme:
Eco Cotton
- Option: press
Water Level
for more than 3 seconds, select
Temperature
to
Warm
• The test results depend on water pressure, water hardness, water supply temperature, room
temperature, type and amount of laundry, type and amount of detergent, fluctuations in the main
electricity supply and chosen additional options.
• During water supply, press the
START/PAUSE
button to pause, open the door and add the detergent
powder (drum type) that has been diluted with warm water directly into the drum. Press the
START/
PAUSE
button to resume the cycle.
• Since this cycle is programmed to use a lesser amount of water, usage of fabric softener is not
recommended.
• At the end of hot wash fill, the washing operation starts.
• If this appliance displays
Spin Error
, stop the cycle and redistribute the laundry after unlocking the door.
Laundry may be unevenly distributed in the drum.
Quick Wash
Description Use this programme to wash lightly soiled clothes for a short time.
Eco Cotton
Description Use this programme to consume less water and electricity to wash normally soiled
cotton load.
Delicates
Description Use this programme to wash delicate fabrics such as lingerie and woolens. Before
washing, check the care label for the washing instructions.
• This programme uses a slow spin to extract water from laundry, so the laundry
has more moisture than normal.
NOTE
• Hang or lay flat to dry your delicates.
• Only cold water will be used for this programme as hot water may damage
laundry.
24
OPERATION
Stain Care (for Steam Models Only)
Description Use this programme to remove stains efficiently. Water will be heated up to about
40 ℃ under this programme for the best washing result.
• This programme uses more warm water than other programmes as it has
higher set temperature for heating.
• Stains that can be easily removed with this programme are coffee, soda, juice,
soy sauce etc.
• If only cold water is connected, it takes longer washing time as heating time
lengthens.
NOTE
• Due to higher water temperatures used, this programme is not recommended
for wool, silk, leather, or any other delicates or temperature sensitive items.
• While heating, water drops might be created at the door glass due to humidity
differences. This is normal. Wipe the door glass after the wash cycle is
completed.
• Be careful as the exterior of the appliance is hot by heating.
• This programme's recommended amount of clothes is under
6 kg
.
Allergy Care (for Steam Models Only)
Description This programme is specifically designed for reducing certain allergens at a
powerful, high temperature.
Rinse+Spin
Description Use this programme to rinse and spin laundry separately from a regular
programme.
• This can be helpful in preventing fresh stainsfrom setting in fabrics.
CAUTION
• When you select this option, do not add the fabric softener into the softener
dispenser. It may cause stain clothes.
Spin Only
Description Use this programme to drain and spin laundry without washing or rinsing it.
Tub Clean
Description This is a special function to clean inside the drum of your appliance.
• To use this function, refer to the
MAINTENANCE
for details.
25
OPERATION
ENGLISH
Non-Default Washing Programme
Edit the list of programme using the
Programme List Edit
option to use these cycles.
Towels
Description Use this programme to wash bath towels, bathrobes, hand towels etc.
• Wash separately from other clothes.
Sportswear
Description Use this programme to wash special garments like sports and outdoor wear.
• Use for water-repellent fabric laminate used on clothing.
School Care
Description Use this programme to wash school uniform.
• This programme has a longer washing time than the
Cotton
programme.
• To reduce noise in spinning, this programme uses a slow spin to prevent the
clothes from being damaged, so the laundry has more moisture than normal.
Color Care
Description Use this programme to keep colors from fading.
Silent Wash
Description Use this programme to wash clothes quietly especially during late night and dawn.
• To reduce noise in spinning, this programme uses a slow spin to prevent the
clothes from being damaged, so the clothes has more moisture than normal.
Babywear (for Steam Models Only)
Description Use this programme to wash baby clothes with gentle motion and better
performance.
Rainy Wash
Description Use this programme to spin strongly after washing.
Single Item
Description Use this programme to wash quickly light soil.
Full Items
Description Use this programme to wash and spin strongly.
26
OPERATION
Extra Options
*1 This option is automatically included in the washing programme and cannot be deselected.
NOTE
•
Steam
option can be selected for steam models only.
•
Steam
option can’t be selected when
Soak
is activated.
•
Soak
option can’t be selected when
Steam
is default option.
•
Delay End
option can be selected for every washing programme in the table below except the
Delicates
programme.
•
TurboClean
option can be selected for the
Cotton
and
AI Wash
programmes.
• All extra options cannot be selected at the same time in the
Cotton
programme.
•
#
: Available / X: Not available
For Default Washing Programme
Sweat stains
Description Use this programme to remove light stain swith prewash.
Jeans
Description Use this programme to prevent jeansfrom discolouring.
Wash Only
Description Use this programme to wash only, no rinsing and spinning.
Rinse Only
Description Use this programme to rinse only, no washing and spinning.
Quick Tub Clean
Description This programme helps to reduce detergent residues without heater.
Programme Steam Wash Wave Temperature Soak
Cotton
####
Deep Wash
X
###
AI Wash
X
##
X
27
OPERATION
ENGLISH
For Non-Default Washing Programme
Duvet
X
###
Pre
Wash+Cotton
X
#
#
X
Smart Rinse
####
Quick Wash
X
##
X
Eco Cotton
X
###
Delicates
XXXX
Stain Care
###
X
Allergy Care
#
*1
X
#
X
Rinse+Spin
X
#
X
X
Spin Only
XXXX
Tub Clean
XX
#
X
Programme Steam Wash Wave Temperature Soak
Towels
X
###
Sportswear
X
###
School Care
X
###
Color Care
X
###
Silent Wash
X
###
Babywear
#
*1
X
#
X
Rainy Wash
####
Single Item
X
##
X
Full Items
####
Sweat stains
####
Jeans
X
###
Programme Steam Wash Wave Temperature Soak
28
OPERATION
Wash Only
X
###
Rinse Only
X
#
X
X
Quick Tub Clean
XXXX
Programme Steam Wash Wave Temperature Soak
29
OPERATION
ENGLISH
Extra Options and
Functions
You can use the extra options and functions on
some programmes to customize the cycle.
Customising a Washing
Programme
Each programme has default settings that are
selected automatically. You may also customise
these settings using these buttons.
Water
This appliance detects the amount of laundry
automatically, then sets the water level. However,
manually increasing the water level may be
required and recommended to avoid linting and
unbalanced errors when the load is bulky but
lightweight.
• Press
Water
option until the desired water level
is selected. The water level is indicated on the
display.
• When water level is automatically detected, it
may differ depending on the amount of laundry
even though the same water level is indicated on
the control panel.
Wash
Adjusting the wash time setting modifies the cycle
times and/or wash actions.
• Press
Wash
button until the desired wash time is
selected. The wash time is indicated on the
display.
Rinse
Use this option to change the number of rinses.
• Press
Rinse
button to change the number of
rinses. The number of rinses is indicated on the
display.
Spin
Use this option to change the spin level.
• Press
Spin
button until the desired spin level is
selected. The spin level is indicated on the
display.
• When you press the
START/PAUSE
button after
selecting this option, the remaining time is
indicated on the display.
Using Basic Options
You can customize the programmes by using the
following basic options:
Steam (For Steam Models Only)
Adding this option helps provide better cleaning
results.
WashWave (For Non-Steam Models)
Use this option to select the wash strength.
TurboClean
Adding this option reduces the programme time
but the similar washing results will be provided.
NOTE
• If the water pressure of tap water is less than 100
kPa, water does not come out from the
JetSpray
nozzle on the top of the drum, but water comes
out from the detergent drawer.
Temperature
Use this option to change water temperature.
Follow the next steps to use a special
option.
1
Press the
POWER
button.
2
Select a washing programme.
3
To use special options,
•
Steam
: Press the
Steam
button.
•
WashWave
: Press the
WashWave
button.
•
TurboClean
: Press the
TurboClean
button.
•
Temperature
: Press the
Temperature
button.
4
Press the
START/PAUSE
button.
30
OPERATION
Setting
1
Press the
Setting
button.
2
Press the
L
(
Left
) or
M
(
Right
) button to select
the desired option and press the
8
(
OK
)
button.
3
Press the
L
(
Left
) or
M
(
Right
) button to select
or change the option and press the
8
(
OK
)
button to save the option.
4
To return to the previous screen, press the
Setting
button again or press the
N
(
Previous
)
button.
NOTE
• If no action is taken for several minutes after
pressing the
Setting
button, the display reverts
to the previous screen.
Remote Start
Use a smartphone to control your washer
remotely.
• For more information, see
SMART FUNCTIONS
in this manual.
Wash Wave (for Steam Models)
Use this option to select the wash strength.
Delay End
Use this option to delay ending time.
• The appliance will start automatically and finish
after a specified time interval.
NOTE
• This function is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
laundry and other factors.
• Reservation can be made up to 19 hours;
- 30 minutes interval up to 3 - 19 hours
• This function cannot be set for less than 3 hours.
Soak
This option can be selected to wash heavily soiled
clothes by soaking them in water for some time to
loosen dirt and grime.
• This function can be set from between 30 to 180
minutes.
Child Lock
Use this option to disable the controls. This
function can prevent children from changing cycles
or operating this washer.
NOTE
• The function does not lock the door.
• Once this function is set, all buttons are locked
except the
Power
and
Setting
button.
• When the controls are locked, a message
noticing the
Child Lock
appears on the status
display.
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other options and functions.
Programme List Edit
Edit the list of washing programme as desired.
1) Press the
L
(
Left
) or
M
(
Right
) button to select
the desired washing programmes and press
the
8
(
OK
) button to include or exclude
washing programmes.
• If a washing programme is added, a check
mark is displayed by that washing
programme.
• If a washing programme is deleted, the
check mark is not displayed by that washing
programme.
2) Press the
N
(
Previous
) button to save the
washing programme list.
NOTE
• The
Cotton
and
Tub Clean
programmes cannot
be deleted.
• The order of washing programme in the list can
be changed. Change the order of the washing
programmes in the list using
Other Settings
>
Auto Arrange Programmes
on the product.
31
OPERATION
ENGLISH
Other Settings
1
Press the
Setting
button.
2
Press the
L
(
Left
) or
M
(
Right
) button to select
Other Settings
and press the
8
(
OK
) button.
3
Press the
L
(
Left
) or
M
(
Right
) button to select
the desired setting and press the
8
(
OK
)
button.
4
Press the
L
(
Left
) or
M
(
Right
) button to select
or change the setting and press the
8
(
OK
)
button to save the setting.
5
To return to the previous screen, press the
Setting
button again or press the
N
(
Previous
)
button.
NOTE
• If no action is taken for several minutes after
pressing the
Setting
button, the display reverts
to the previous screen.
Wi-Fi Connection
Use to set up the Wi-Fi connection. When Wi-Fi is
turned on, the Wi-Fi icon appears in the display.
Auto Arrange Programmes
When activated, this feature organizes the
programme list and options automatically based
on your usage patterns.
•
On
is the default setting.
• Selecting
Off
retains the current list order.
Buzzer
The volume of the notification sounds and button
sounds can be set from quiet to very loud.
Smart Diagnosis
Use this to help troubleshoot errors or
malfunctions.
• See the Smart Diagnosis section for more
details.
Reset Setting
Select this to delete all the stored data and initialize
settings.
32
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Remote Start
It allows you to control the appliance remotely
from the
LG ThinQ
application.
Downloaded
You can download new and special cycles that are
not included in the basic cycles on the appliance.
A variety of specialty cycles specific to the appliance
can be downloaded to the successfully registered
appliances.
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a
new cycle is downloaded.
NOTE
• Only one downloaded cycle can be stored on the
appliance at a time.
Tub Clean Coach
This function shows how many cycles remain
before running the
Tub Clean
function.
Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.
Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the appliance
and in the application.
Push Alert
When the cycle is complete or the appliance has
problems, you have the option of receiving push
notifications on a smartphone. The notifications
are triggered even if the
LG ThinQ
application is
off.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Installing LG ThinQ App and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the
camera or a QR code reader app on your
smartphone.
33
SMART FUNCTIONS
ENGLISH
Models without QR Code
1
Search for and install the
LG ThinQ
app from
the Google Play Store or Apple App Store on a
smartphone.
2
Run the
LG ThinQ
app and sign in with your
existing account or create an LG account to
sign in.
3
Touch the add (
~
) button on the
LG ThinQ
app
to connect your LG appliance. Follow the
instructions in the app to complete the
process.
NOTE
• You may be asked to provide a password to
connect to the LG network (not your home
network) during the Wi-Fi setup. The password is
the last 4 characters of the network name,
repeated twice, with no spaces. For example, if
the network name appears as LG_XXXX_8b92,
then you would enter 8b928b92 as your
password. The password is case sensitive and
the last 4 characters are unique to your
appliance.
• To verify the Wi-Fi connection, check that the
f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP
, network setup may fail. Change the
security protocol (
WPA2
is recommended) and
connect the product again.
Using the Appliance Remotely
Remote Start
To start the washing programme remotely in the
LG ThinQ
application, set the
Remote Start
function. You can also monitor your cycle operation
so you know how much time is left in the cycle.
Using this function
1
Put the clothes into the drum and add
detergent into the detergent dispenser
drawer.
• If desired, add bleach or fabric softener to
the appropriate areas of the dispenser.
2
Press the
POWER
button.
3
Press the
Setting
button, press the
L
(
Left
) or
M
(
Right
) button to select
Remote Start
and
press the
8
(
OK
) button.
34
SMART FUNCTIONS
4
Press the
L
(
Left
) or
M
(
Right
) button to select
On
and press the
8
(
OK
) button to enable the
remote control function.
5
Start a cycle from the
LG ThinQ
application on
your smartphone.
NOTE
• Once this function is enabled, you can start a
cycle from either the
LG ThinQ
smartphone
application or the product. If the cycle is not
started, the appliance will wait to start the cycle
until it is turned off remotely from the
application or this function is disabled.
• If the door has been opened, you can not start a
cycle remotely.
Disable this function manually
When this function is activated, press the
Setting
button, press the
L
(
Left
) or
M
(
Right
) button to
select
Remote Start
and press the
8
(
OK
) button.
Press the
L
(
Left
) or
M
(
Right
) button to select
Off
and press the
8
(
OK
) button.
RF Radiation Exposure
Statement
This equipment shall be installed and used at a
minimum distance of 20 cm from the human body.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensour[email protected]m.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
1
Press the
POWER
button to turn on the
appliance.
35
SMART FUNCTIONS
ENGLISH
2
Press the
Setting
button.
3
Press the
L
(
Left
) or
M
(
Right
) button to select
Other Settings
and press the
8
(
OK
) button.
4
Press the
L
(
Left
) or
M
(
Right
) button to select
Smart Diagnosis
and press the
8
(
OK
) button.
5
Place the mouthpiece of your smartphone
close to the
POWER
button and press the
8
(
OK
) button.
• Hold the smartphone mouthpiece to the
POWER
button until the data transfer is
complete.
6
After the data transfer is complete, the
washing machine will turn off.
NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
Max.
10 mm
36
MAINTENANCE
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.
Cleaning after Every Wash
What to Clean
• If you always use cold water, we recommend
that a warm or hot wash be used at regular
intervals e.g. every 5th wash should be at least a
warm one.
• Turn off taps after use to prevent the chance of
flooding, otherwise an inlet hose may burst.
• Always unplug the power cord after use.
• After the cycle is finished, wipe the door and the
inside of the door to remove any moisture.
• Clean around the bleach dispenser with water to
flush any residual bleach from the dispenser
opening as bleach can be corrosive if left
undiluted.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
Cleaning the Exterior
Proper care of the appliance can extend the service
life.
Exterior
• Immediately wipe off any spills.
• Wipe with a damp cloth and then again with a
dry cloth ensuring there is no moisture in
cabinet joints or crevices.
• Do not press on the surface or the display with
sharp objects.
Dispenser Drawer
Detergent or fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
from the dispenser drawer and clean any buildup
once or twice a month.
Cleaning the Appliance
Periodically
Tub Clean
This is a special function to help clean the inside of
the appliance by soaking, washing, rinsing and
spinning.
Run this function
once a month
(or more often if
needed) to reduce build-up of detergent and
softener and other residue.
• If there is a bad smell or mildew inside the
appliance, run this function once a week for 3
weeks in addition to the regularly prompted
intervals.
NOTE
• The
Time to clean the tub
message will be
displayed to alert to the recommendation of
operating the
Tub Clean
function.
• If the
Time to clean the tub
message is
displayed on the appliance, or if it is selected
after the completion of 30 wash cycles, the
running time will increase up to 6 hours due to
added soaking time (1 - 5 hours).
• For models with a lint filter, remove lint or dirt
from the inside of the lint filter before and after
using this programme.
37
MAINTENANCE
ENGLISH
• For models without a lint filter, the lint is
discharged when the water drains during
washing.
1
Remove any clothing or items from the
appliance.
2
Open the dispenser drawer and add anti-
limescale to the main wash compartment.
WARNING
• Do not add any detergent to the detergent
dispenser drawer for this function. Doing so may
generate excessive suds and leak out from the
appliance and cause damage to property.
3
Close the dispenser drawer slowly and close
the door.
4
Press the
POWER
button.
5
Press the
L
(
Left
) or
M
(
Right
) button to select
Tub Clean
.
6
Press the
START/PAUSE
button to start.
7
Leave the door open to dry the inside of the
appliance completely.
• When the inside of the appliance is not dried
completely, it may cause a bad smell or
mildew.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
Cleaning the Water Inlet Filter
Water inlet filter collects lime or any small objects
that may be in water supplied to the appliance.
Clean the water inlet filter regularly.
• Turn off the water taps to the appliance if the
appliance is to be left for any length of time (e.g.
holiday), especially if there is no floor drain
(gully) in the immediate vicinity.
• Water supply error message will be displayed on
the control panel when water is not entering the
detergent drawer.
• If the water is very hard or contains traces of
limescale, the filter on the water inlet may be
clogged.
1
Turn off the power and the water tap and then
unscrew the water inlet hose.
2
Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
tooth brush.
Cleaning the Lint Filter
The filter is an important part for an efficient
washing performance result, so take a special care.
Clean the filter regularly.
CAUTION
• Clean the lint filter after at least 2 - 3 washes.
• Do not drop the filter on the floor.
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MAINTENANCE
CAUTION
• Be careful not to get your fingernails caught in
the filter when you handle the filter.
• The lint filter should be back into its original
position after being washed to avoid damage to
your laundry items. Do not operate the
appliance with the lint filters removed.
• If the mesh hole of the lint filter is clogged,
foreign objects in the laundry may not be
filtered.
• Do not leave iron objects (such as clothes pins,
hairpins, etc.) in the lint filter as they promote
rust.
1
Push down on the release tab on the top of the
filter cover and pull forward.
2
Open the lid and remove the lint.
3
Wash the filter with a soft brush.
4
Close the lid and then insert the lower part of
the filter into the wash drum. Press the top of
the filter until you hear a
click sound
.
39
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms Possible Cause & Solution
Door Open Error The door is not closed properly.
• Close the door completely. If the error code is still displayed, call for
service.
The door is opened while the washing machine is operating.
• Press
Start/Pause
to cancel the door error. Press
Start/Pause
again to
start the washing programme.
Door Lock Error Door is not locked properly.
• Check nothing is caught under the door, including shipping materials or
clothing.
• Close the door completely. If the error code is still displayed, call for
service.
Water Supply Error Water supply tap(s) are not completely open.
• Fully open tap.
Water supply hose(s) are kinked, pinched, or crushed.
• Straighten or reinstall the water supply hose(s).
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the supply hose(s).
Water supply pressure to tap or house is too low or too high.
• Contact a plumber to have the water pressure checked or restored to the
operating requirements.
Water supply is connected with leak limiting hose(s).
• Do not use leak limiting hose(s).
Drainage Error The appliance is paused during a cycle for a few minutes.
• The cycle will be cancelled and any water remaining in the drum will be
drained.
40
TROUBLESHOOTING
Noises
Spin Error Rebalancing operation is not successful.
• The automatic attempt to rebalance the laundry was not successful. The
cycle has been paused to allow the laundry to be manually adjusted.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Wash items of somewhat similar weight.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
Frozen Error Inlet / drain hose or drain pump is frozen.
• Thaw the hoses or pump.
Pressure Sensor Error The water level sensor is not working correctly.
• Close the water taps, unplug the appliance, and call for service.
Motor Rotation Error A motor error has occurred.
• Remove some of the load and start washing again.
• If the error code is still displayed, call for service.
Overflow Error Water overfills due to the faulty water valve.
• Close the water taps, unplug the appliance, and call for service.
Clutch Error Clutch error.
• Unplug the appliance and call for service.
Temp Sensor Error Control error.
• Unplug the appliance and wait 60 seconds. Reconnect power and try
again.
• If the error code is still displayed, call for service.
Drain Motor Error A motor error has occurred.
• Unplug the appliance and call for service.
Vibration Sensor Error Vibration sensor malfunctions.
• Call for service.
Symptoms Possible Cause & Solution
Rattling and clanking
noise
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If noise continues
after the appliance is restarted, call for service.
Symptoms Possible Cause & Solution
41
TROUBLESHOOTING
ENGLISH
Operation
Thumping sound Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry after the door unlocks.
Vibrating noise Packaging materials are not removed.
• Remove packing materials.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the section
Levelling the Appliance
to adjust and level the feet.
Floor is not rigid enough.
• Check if the floor is solid and does not flex. See the section
Installation
Place Requirements
to select the proper location.
Symptoms Possible Cause & Solution
Appliance will not
operate.
Control panel has powered off due to inactivity.
• This is normal. Press the
POWER
button to turn on the appliance.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn on the water supply tap completely.
Controls are not set properly.
• Make sure the cycle is correctly set. Close the door and press the
START/
PAUSE
button.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the cycle where it stopped once power is restored.
Control needs to be reset.
• Press the
POWER
button, then reselect the desired programme and press
the
START/PAUSE
button.
Symptoms Possible Cause & Solution
42
TROUBLESHOOTING
Appliance will not
operate.
START/PAUSE was not pressed after a cycle was set.
• Press the
POWER
button, then reselect the desired cycle and press the
START/PAUSE
button. If the
START/PAUSE
button is not pressed within a
certain time, the appliance will be turned off.
Extremely low water pressure.
• Check another tap in the house to make sure that household water
pressure is adequate.
Appliance is too cold.
• If the appliance has been exposed to temperatures below freezing for an
extended period of time, allow it to warm up before pressing the
POWER
button.
Appliance is heating the water or making steam. (some models only)
• The drum in the appliance may stop operating temporarily during certain
cycles, while water is safely heated to a set temperature.
Detergent is not
dispensed completely
or not dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent manufacturer.
Water leaking Water inlet hose connection is loose at tap or appliance.
• Check hoses for leaks, cracks and splits.
• Tighten hose connections.
House drain pipes are clogged.
• The appliance pumps out water very rapidly. Check for water backing up
out of the drain pipe during drain. If water is seen coming out of the drain,
check for proper drain hose installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Drain hose has come out of drain or is not inserted far enough.
• Tie drain hose to supply hose or standpipe to prevent it from coming out
during drain. For smaller drain pipes, insert the drain hose into the pipe as
far as the drain hose flange. For larger drain pipes, insert the drain hose
into the pipe 2.5 - 5 cm past the flange.
A large item such as a pillow or blanket is above the top of the drum.
• Stop the appliance and check the item. Make sure the item does not crest
above the top edge of the drum.
Appliance is not filling
properly.
Filter is clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Supply hoses may be kinked.
• Check that supply hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on all the way.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
ENGLISH
Performance
Appliance is not filling
properly.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance will not
drain water.
Drain hose is kinked.
• Ensure that the drain hose is not kinked.
Drain is located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above the bottom of
the appliance.
Cycle time is longer
than usual.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Always try to wash items of somewhat similar weight to allow the
appliance to evenly distribute the weight of the laundry for spinning.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
Symptoms Possible Cause & Solution
Poor stain removal Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select
the
Soak
option to boost the cleaning power of the selected cycle.
Previously set stains.
• Items that have previously been washed may have stains that have been
set. These stains may be difficult to remove and may require hand washing
or pretreating to aid in stain removal.
Staining Bleach or softener dispensed too soon.
• Dispenser compartment is overfilled causing bleach or softener to
dispense immediately. ALWAYS measure bleach to prevent overfilling.
• Close the dispenser drawer gently.
Bleach or softener was added directly to the laundry in the drum.
• Always use the dispensers to ensure that laundry products are properly
dispensed at the right time in the cycle.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discolouration.
• Never wash heavily soiled items with lightly soiled items.
Symptoms Possible Cause & Solution
44
TROUBLESHOOTING
Wi-Fi
Wrinkling Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the cycle is complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in clothes. Check the supply hose
connections.
Musty or mildewy
odour in the appliance
Inside of drum was not cleaned properly.
• Run the
Tub Clean
function regularly.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms Possible Cause & Solution
Memo
Memo
Memo
