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PROBLEM POSSIBLE CAUSE SOLUTION
Air purifier will
not turn on or
respond to button
controls.
Connection problem.
Make sure that the power adapter is fully
inserted into the power port on the back of
air purifier and is also plugged into the wall
outlet.
Filter cover is not placed
properly.
Re-install the filters and the filter cover
correctly.
Defective wall outlet.
Check with a good appliance or lamp. Be sure
the power adapter plug is fully plugged into a
good wall outlet.
The power adapter is damaged.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Fresh air cannot
be delivered
smoothly from
the air outlet.
The plastic packaging on the new
filters has not been removed.
Remove the plastic packaging.
The air outlet of the air purifier is
blocked by foreign objects.
Remove the foreign objects.
Poor air
purification
quality.
Low fan speed. Tap
to change fan speed.
The air inlet or outlet is blocked
by foreign objects.
Remove the foreign objects.
The room exceeds the applicable
area of this product.
If the room is larger than 250 ft² / 23 m², air
purification will take longer. The air purifier
may not be as effective in larger rooms. Close
doors and windows while using the air purifier.
The composite filters need to be
replaced.
Replace the filters (See page 6 for instructions
on how to order new filters).
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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the air purifier. Failure
to do so could result in electrical shock or personal injury.
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