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13
EN
www.napoleon.com
N415-0563CE-GB-DE JUL 16.19
Troubleshoong
Problem Possible Causes Soluon
when valve turned to
high.
procedure.
For natural gas - undersized supply line.
when the tank valve is turned on. Turn tank on
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
uneven heat.
Sear plates installed incorrectly.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
Burners burn with
accompanied by the
smell of gas.
Possible spider web or other debris, or
Thoroughly clean burner by removing. See
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Plugged ports at back of burner. Clean burner ports. See burner maintenance
peeling inside lid or
hood.
Grease build-up on inside surfaces.
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
burner abruptly makes
sound, followed by a
type sound and grows
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
Leaking gasket surrounding the ceramic
housing.
two minutes. Relight burner and burn on high
are evenly glowing red.
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
assembly.
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