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Symptom Solutions
Unit is not dispensing water
• Check to see if the unit is unplugged.
• Check to see if the main power supply is on.
• Tighten the water bottle cap and make sure that it is attached properly to the connector on
the water dispenser.
Unit does not dispense cold or hot
water
• Overconsumption of cold or hot water can cause this problem, so wait a moment for the
water to cool or heat.
• Space the unit from the wall by more than 15 cm (5.9”) so that ventilation around the unit is
sufficient.
• The temperature of the water bottle may be too high, so place the water bottle in a cool
location out of direct sunlight.
Unit is noisy during operation
• Place the unit on a flat, level surface.
• Make sure that the unit is not touching any other objects.
Leaking
• Tighten the top threaded portion of the faucet.
• Make sure the hose connector is properly connected.
• Tighten the drain cap. If the sealing silicon material inside the drain cap is torn or damaged,
then contact Royal Sovereign to be replaced.
• Check the water container, water pipe and faucet for damages. If broken a replacement
must be made.
The water being dispensed has a
strange taste
• This is not uncommon with new water coolers. Do not worry, this is not dangerous to your
health.
• Clean the unit using a descaling product (preferably a citric acid solution). See page 9 for
cleaning instructions.
Power indicator is not lit • Make sure that the power switch is ON and the plug is connected to the outlet correctly.
Not heating or cooling
• Check the electrical connections and make sure they are not loose.
• The heating and cooling switches may need to be replaced.
• The heating tank may need to be replaced, because it may be burnt out.
In case of problems, turn off the water dispenser and disconnect from the source of electricity.
NOTE: For all replacements and repairs that need to be made, contact Royal Sovereign Customer Service at 1-800-397-1025
TROUBLESHOOTING
10
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