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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Frost, condensation, or ice build up inside the unit.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Verify the door gasket does not have rips or tears. If it
does, contact Sub-Zero Factory Certied Service.
• If icing is heavy, turn the unit off and use a hair dryer to
melt the ice. The hair dryer should be set on low and
kept moving at all times. Once the ice has melted, wipe
up any water with a cloth or paper towel.
High temperatures, the unit runs excessively or is giving
off too much heat.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Increased ambient temperatures may cause the com-
pressor to run longer.
• The unit may be in showroom mode. Contact Sub-Zero
Customer Care at 800-222-7820.
ODOR
• The unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
• Clean the unit and shelving thoroughly.
• Uncovered food could create an odor which may require
cleaning.
Troubleshooting
SERVICE INDICATOR
‘SERVICE’ is ashing in the control panel display.
• Verify the condenser is clean.
• Touch POWER to turn the unit off. Touch POWER again
to turn the unit on. If ‘SERVICE’ is still ashing, contact
Sub-Zero Customer Care at 800-222-7820.
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and the home circuit
breaker is on.
No lights in refrigerator or freezer.
• The door may have been left ajar which has disabled the
lights to eliminate excess heat. If the lights are out, close
the door for one hour. If the lights are still out, contact
Sub-Zero Factory Certied Service.
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