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9
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized
replacement parts. These
replacement parts will fit right and work right because they are
made with the same precision used to build every new appliance.
To locate factory-authorized replacement parts in your area, call
us or your nearest designated service center.
In the U.S.A.
Call the Customer eXperience Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Our service technicians are trained to
fulfill the product warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the Whirlpool Customer eXperience
Center toll free at 1-866-664-2449 and follow the menu prompts.
affresh
®
Stainless Steel Cleaner
Order Part Number W10355016
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
affresh
®
Kitchen and Appliance Cleaner
Order Part Number W10355010
In Canada
Call our Customer eXperience Centre toll free: 1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and service
companies. Designated service technicians are trained to fulfill
the product warranty and provide after-warranty service,
anywhere in Canada.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
affresh
®
Stainless Steel Cleaner
Order Part Number W10355016
Gas Grate and Drip Pan Cleaner
Order Part Number 31617B
affresh
®
Kitchen and Appliance Cleaner
Order Part Number W10355010
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