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Problem Possible solution
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and
there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with water in
tub, has not been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emergen‐
cy door opening".
The appliance makes
an unusual noise and
vibrates.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme dura‐
tion increases or de‐
creases during pro‐
gramme execution.
• The ProSense System is able to adjust the programme dura‐
tion according to the type and the laundry load size. Refer to
"The ProSense System load detection" in "Daily Use" chapter.
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent or the number of tablets or
single-dose detergents.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according
the indications given in this user manual.
The appliance does
not dry or does not dry
correctly.
• Turn the water tap on.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. if necessary, set
again a short drying time.
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