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If service is required, call your dealer or authorized service agency. The name of the authorized
service agency can be obtained from the dealer or distributor in your area.
Have the following information readily available.
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an
authorized service agency, or if you continue to have service problems, contact Viking Range
Corporation at 1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if service is ever required.
The serial number and model number for your refrigerator is located on the right wall of the
refrigerator section.
Model No.
Serial No.
Date of Purchase
Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
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34
Service Information Warranty
FREESTANDING BOTTOM MOUNT/FRENCH DOOR BOTTOM
MOUNT REFRIGERATOR/FREEZER WARRANTY
THREE YEAR FULL WARRANTY
Freestanding bottom mount/french door bottom mount refrigerator/freezers and all of their component parts, except
as detailed below*†, are warranted to be free from defective materials or workmanship in normal residential use for a
period of three (3) years from the date of original retail purchase or closing date for new construction, whichever period
is longer. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found
to be defective during the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in
materials or workmanship (such as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of
ninety (90) days from the date of original retail purchase or closing date for new construction, whichever
period is longer. Any defects must be reported to the selling dealer within ninety (90) days from date of
original retail purchase. Viking Range Corporation uses high quality processes and materials available to
produce all color finishes. However, slight color variation may be noticed because of the inherent differences
in painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other
factors. Therefore, this warranty does not apply to color variation attributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full warranty applies to
applications where use of the product extends beyond normal residential use, but the warranty period for
products used in such applications is ninety (90) days. Examples of applications covered by this warranty are
bed and breakfasts, fire stations, private clubs, churches, yachts, etc. Under this "Residential Plus" warranty,
the product, its components and accessories are warranted to be free from defective material or
workmanship for a period of ninety (90) days from the date of original retail purchase. This warranty excludes
use of the product in all commercial locations such as restaurants, food service locations and institutional
food service locations.
SIX YEAR FULL WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED
Any sealed refrigeration system component, as listed below, is warranted to be free from defective materials or
workmanship in normal household use during the fourth through the sixth year from the date of original retail
purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found
to be defective during the warranty period.
Sealed Refrigeration System Components: Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer
TWELVE YEAR LIMITED WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED
Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in
normal household use during the seventh through the twelfth year from the date of original retail purchase will be
repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.
TERMS AND CONDITIONS
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the
product during the term of the warranty and applies to products purchased and located in the United States and
Canada. Products must be purchased in the country where service is requested. If the product or one of its component
parts contains a defect or malfunction during the full warranty period after a reasonable number of attempts by the
warrantor to remedy the defect or malfunction, the owner is entitled to either a refund or replacement of the product or
its component part or parts. Replacement of a component part includes its free installation, except as specified under
the limited warranty. Under the terms of this warranty, service must be performed by a factory authorized Viking Range
Corporation service agent or representative. Service will be provided during normal business hours, and labor
performed at overtime or premium rates shall not be covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing proof
of purchase upon request, and making the appliance reasonably accessible for service. The return of the Owner
Registration Card is not a condition of warranty coverage. You should, however, return the Owner Registration Card so
that Viking Range Corporation can contact you should any question of safety arise which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to
jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse, failure
to provide reasonable and necessary maintenance, accident, delivery, negligence, natural disaster, loss of electrical
power to the product for any reason, alteration, outdoor use, improper installation, imaproper operation, or repair or
service of the product by anyone other than an authorized Viking Range Corporation service agency or representative.
This warranty does not apply to commercial usage.
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS PRODUCT
SHALL BE THE REMEDIES SET FORTH ABOVE.VIKING IS NOT RESPONSIBLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT
FAILURE, WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusions may not apply to you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE PERIOD OF
COVERAGE OF THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET FORTH ABOVE. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
WARRANTY SERVICE
To obtain warranty service, contact an authorized Viking Range Corporation service agent, or Viking Range
Corporation, 111 Front Street, Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number and
date of original purchase or closing date for a new construction. For the name of your nearest authorized Viking Range
Corporation service agency, call Viking Range Corporation.
IMPORTANT: Retain proof of original purchase to establish warranty period..
Specifications subject to change without notice.