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62 maintenance and cleaning
Faults
If there is a problem with the oven or grill, please check the points listed below before calling for service. It may be possible
to avoid a call by fixing the problem yourself - and so continue cooking.
Note: We may charge for service even in the guarantee period if your problem is due to the causes listed below.
problem possible cause
Oven or grill not working • Time of day is not set
• Power is not turned on
• Controls are incorrectly set
• Oven is in ‘Demo’ mode, refer to Additional Functionality
• Household fuse has blown or power supply is off. (If the household fuse continues to blow,
call the Service Centre)
• Child-proof oven lock is activated. ‘LOCKED’ is displayed when control is touched.
(Refer to operating instructions)
Oven light not working
• Light may be turned off at control panel
•
Lamp blown or loose socket
• Household fuse has blown. (If the household fuse continues to blow, call the Service Centre)
Oven not heating enough
• Foil trays on bottom of oven
• Timer is in ‘AUTO’ mode. (Refer to operating instructions)
• Household fuse has blown or power supply is off. (If the household fuse continues to blow,
call the Service Centre)
Clock flashing on display • Reset time of day and any cooking functions you were using.
Unit smoking when first used • Protective oils being removed
Condensation build up • Reduce the amount of water used in cooking. (Sometimes condensation is normal)
Door cannot be replaced after
removal
• Stirrup not engaged properly
Pyrolytic cycle not working • All accessories must be removed from the ovens.
Functions and temperature appear
on display but oven does not work
• Oven is in ‘Demo’ mode, refer to Additional Functionality
When the door is open the fan
stops (underbench only)
• This is a function of the power board to help reduce the blast of air when opening the door.
When a non fan mode is selected
the fan starts
• Most oven modes have a fast heat up function that uses the fan, fan element and top
(boost) elements. Auto fast heat up can be overridden by selecting a temperature of 120°C
or less, allowing the function to start, then increasing the temperature to the desired level
The light stays on when the door
is closed
• An oven function has been selected.
• The light has been turned on at the control panel
The light does not turn *ON* when
the door is opened
• Oven light may need replacing.
TROUBLESHOOTING
Data plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
Customer Care Centre
If you need more information, please contact the Customer
Care Centre:
Australia – 1300 363 640, 8am – 5pm EST Mon – Fri.
New Zealand – +649 573 2384, 8am – 5pm EST Mon – Fri.
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
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