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49-1000361 Rev. 4 29
Troubleshooting Tips... Before you schedule service
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Problem Possible Causes What To Do
Refrigerator does not
operate
Refrigerator in defrost cycle. Wait about 30 minutes for defrost cycle to end.
Freezer control in 0 (off)
position.
Move the freezer control to a lower temperature
setting.
Refrigerator is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit
breaker is tripped.
Replace fuse or reset the breaker.
Energy Smart™ feature
is altering refrigerator
performance
Wait about 2 hours for normal operation to
continue.
Refrigerator or freezer
compartment too warm
Temperature control not set
cold enough.
See About the controls.
Warm weather or frequent door
openings.
Set the temperature control one step colder. See
About the controls.
Door left open. Check to see if package is holding door open.
Energy Smart™ feature
is altering refrigerator
performance
See About Energy Smart™ Models.
Vibration or rattling Front rollers need adjusting. See Rollers. Slight vibration is normal.
Motor operates for long
periods or cycles on and
off frequently. (Modern
refrigerators with more
storage space and a
larger freezer require more
operating time. They start
and stop often to maintain
even temperatures.)
Normal when refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to completely
cool down.
Often occurs when large
amounts of food are placed in
refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent door
openings.
This is normal.
Temperature controls set at the
coldest setting.
See About the controls.
Frost or ice crystals on
frozen food (frost within
package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long door
openings.
Divider between refrigerator
and freezer compartments
feels warm
Automatic energy saver
system circulates warm liquid
around front edge of freezer
compartment.
This helps prevent condensation on the outside.
Automatic icemaker does not
work (on some models)
Icemaker is set to OFF. Set the ice maker to ON with the control panel.
Water supply turned off or not
connected.
See Installing the water line.
Freezer compartment too warm. Wait 24 hours for the refrigerator to completely
cool down.
Piled up cubes in the storage
bin cause icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes and turn the
icemaker back on.
TROUBLESHOOTING TIPS
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