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49-1000209 Rev. 428
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Causes What To Do
Filter Status Indicator LED turns amber Filter reaching expired
state
Press the Filter Status pad to show remaining filter
life.
Filter Status Indicator LED turns red Filter expired Press the Filter Status pad to show remaining filter
life.
If the display shows 0%, the filter needs to be
replaced.
When the unit has detected a new filter (a filter has
been replaced) the Filter Status LED will flash 3
times and then remain off to indicate the filter was
successfully replaced.
LEAK or scrolling “LEAK” on the display
Water is disabled
Filter Status indicator LED flashing red
Buzzer sound
Filter leak detected Replace filter.
Wipe off the filter/surrounding area if there is any
water from filter replacement.
“Err” on the display
Water is disabled
Filter Status indicator LED flashing red
Buzzer sound
Filter is not detected
No communication with
filter
Verify you have the XWFE filter and not the XWF.
Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Refrigerator beeps when pressing
dispenser paddle
Filter is not properly
installed
Filter water leak
Replace filter or make sure the water filter is properly
installed (see water filter section).
Refrigerator does not operate Refrigerator in defrost
cycle.
Wait about 30 minutes for defrost cycle to end.
Either or both controls
set to OFF.
Set the controls to a lower temperature setting.
Refrigerator is
unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit
breaker is tripped.
Replace fuse or reset the breaker.
Refrigerator is in
showroom mode.
Unplug the refrigerator and plug it back in.
Vibration or rattling (slight vibration is
normal)
Rollers need adjusting. See Rollers section.
Motor operates for long periods or
cycles on and off frequently. (Modern
refrigerators with more storage space and
a larger freezer require more operating
time. They start and stop often to
maintain even temperatures.)
Normal when
refrigerator is first
plugged in.
Wait 24 hours for the refrigerator to completely cool
down.
Often occurs when large
amounts of food are
placed in refrigerator.
This is normal.
Door left open. Check to see if package is holding door open.
Hot weather or frequent
door openings.
This is normal.
Temperature controls
set at the coldest
setting.
See About the controls section
Refrigerator or freezer compartment too
warm
Temperature control not
set cold enough.
See About the controls section
Warm weather or
frequent door openings.
Set the temperature control one step colder. See
About the controls section
Door left open. Check to see if package is holding door open.
Frost or ice crystals on frozen food (frost
within package is normal)
Door left open. Check to see if package is holding door open.
Too frequent or too long
door openings.
This is normal.
Divider between refrigerator and freezer
compartments feels warm
Automatic energy saver
system circulates warm
liquid around front edge
of freezer compartment.
This helps prevent condensation on the outside.
TROUBLESHOOTING TIPS
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