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5
Helpline
If you have any difficulty with your appliance, do not hesitate to
call us.
We are more likely to be able to help than the store from where
you bought it.
Please have the following information ready to enable our staff to
deal with your query quickly.
• Name of the product.
• Model number as shown on the underside of the appliance.
• Serial number as shown on underside of the appliance.
UK Helpline 0844 871 0954
Replacement Parts 0844 873 0720
Ireland Helpline 1800 409 119
Website
You may also contact us through our website, or visit the site to
browse and purchase appliances, spare parts and accessories
from the extensive Morphy Richards range.
www.morphyrichards.com
THIS SECTION IS ONLY APPLICABLE FOR
CUSTOMERS IN UK AND IRELAND
REGISTERING YOUR TWO YEAR GUARANTEE
Your standard one year guarantee is extended for an additional
12 months when you register the product within 28 days of
purchase with Morphy Richards. If you do not register the
product with Morphy Richards within 28 days, your product is
guaranteed for 1 year. To validate your 2 year guarantee register
with us online at www.morphyrichards.co.uk
N.B. Each qualifying product needs to be registered with
Morphy Richards individually. Please refer to the one year
guarantee for more information.
YOUR ONE YEAR GUARANTEE
It is important to retain the retailer’s receipt as proof of
purchase. Staple your receipt to this back cover for future
reference. Please quote the following information if the product
develops a fault. These numbers can be found on the base of
the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase, it should be
returned to the place of purchase for it to be replaced. If the
fault develops after 28 days and within 12 months of original
purchase, you should contact the Helpline number quoting
Model number and Serial number on the product, or write to
Morphy Richards at the address shown. You may be asked to
return a copy of proof of purchase. Subject to the exclusions
set out below (see Exclusions), the faulty appliance will then be
repaired or replaced and dispatched usually within 7 working
days of receipt. If, for any reason, this item is replaced during
the 1 year guarantee period, the guarantee on the new item will
be calculated from original purchase date. Therefore it is vital to
retain your original till receipt or invoice to indicate the date of
initial purchase. To qualify for the 1 year guarantee, the
appliance must have been used according to the instructions
supplied. For example, crumb trays should have been emptied
regularly.
EXCLUSIONS
Morphy Richards shall not be liable to replace or repair the
goods under the terms of the guarantee where:
1 The fault has been caused or is attributable to accidental use,
misuse, negligent use or used contrary to the manufacturer’s
recommendations or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage supply other than that
stamped on the products.
3 Repairs have been attempted by persons other than our service
staff (or authorised dealer).
4 The appliance has been used for hire purposes or non domestic
use.
5 The appliance is second hand.
6 Morphy Richards are not liable to carry out any type of servicing
work, under the guarantee.
7 Plastic filters for all Morphy Richards kettles and coffee makers
are not covered by the guarantee.
8 Batteries and damage from leakage are not covered by the
guarantee.
9 The filters have not be cleaned and replaced as instructed.
This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered as an
additional benefit and does not affect your statutory rights as a
consumer.
YOUR INTERNATIONAL TWO YEAR
GUARANTEE
This appliance is covered by two-year repair or replacement
warranty.
It is important to retain the retailers receipt as proof of
purchase. Staple your receipt to this back cover for future
reference.
Please quote the following information if the product develops
a fault. These numbers can be found on the base of the
product.
Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase it should be
returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of
original purchase, you should contact your local distributor
o
KT43690MAUS Rev4_9225 47507 MEE pump - Jon 27/06/2011 14:55 Page 5
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