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14
TROUBLESHOOTING
Problem
Possible Cause(s)
Possible Solution
There is no
airflow.
The power cord is not
plugged in.
Check to make sure the plug
is plugged into an outlet.
The unit should beep twice
once the power supply is
connected.
The unit does
not cool at all.
• There is insufficient
water in the tank.
• The unit is not in
cooling mode.
• The pump is defective.
• Check the water level in
the tank and make sure
there is enough water.
• Turn the COOLER dial
to ON.
• Contact customer
service if there is an
issue with the water
pump.
The unit does
not
sufficiently
cool.
The cooling pad is not
sufficiently saturated with
water.
Allow the cooling pads to
become fully saturated with
water. This may take a few
minutes.
Water is
coming out of
the vents.
The cooling pad may be
clogged with debris.
Clean the cooling pad by
rinsing it in water and
allowing it to thoroughly
dry. If the problem persists,
contact customer service.
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