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1.HISENSE Australia will provide parts and labor to you the Customer as set out
herein.
2.Nothing in the warranty, limits any rights you may have under the trade practices
act or any other Commonwealth or State Legislation. Such rights cannot be
changed by the conditions in this warranty. Subject to the conditions below this
appliance is warranted by Hisense and/or its Agents to be free from defects in
materials and workmanship for a period of 36 months from the date of purchase
(“Warranty period”).
The inverter motor of washing machines has part replacement warranty of 11 years
in total. The inverter motor parts only warranty does not include labor costs and
must be verified by Hisense certified service Agent.
3.This warranty: -
a. covers products purchased as NEW, manufactured for use in
Mainland Australia and Tasmania;
b. commences from the date of purchase as listed on the Customers
invoice;
c. provides for the labour and replacement parts necessary to maintain
your product in good operating condition as specified in this warranty
however, if repair is needed because of product failure during normal
usage, Hisense has the option to repair or replace the defective product
or part of the product with a product or part of the product of like kind
and quality and a replacement part may be new or reconditioned of like
kind and quality and may cost less than the original product purchased
and no charges or refunds will be made based on the replacement
product cost difference;
d. applies only to the original purchaser and cannot be transferred;
e. is only applicable when your appliance is used in a domestic
environment;
f. covers products for commercial purposes for a period of 90 Days from
the date of purchase.
4.Product Identification
a. Hisense reserves the right to reject claims for any services or work
where the Customer requesting such work or services from Hisense
and/or its agents cannot produce for verification the serial number and
the proof of purchase as per original purchase invoice.
b. The warranty will be voided if any Serial Number sticker provided to be
placed on the equipment is damaged, modified or removed.
c. In the event that a request for repair is made against a warranty where
the Serial Number sticker is not attached to the product or the customer
cannot produce for verification the original invoice, the repairer will not
perform any repairs on the product and the Customer will be charged a
service call-out fee.
5.What is covered by this warranty
a. The equipment is covered for faulty workmanship on parts that have
failed under normal use which are contained within the product.
b. Hisense and/or its Agents will decide if there are any defects in the
material and/or workmanship
c. This warranty is only applicable for repairs on declared equipment
carried out within Mainland Australia and Tasmania
6.What is not Covered by this warranty (excluded):-
a. any damage or failure:
i. of equipment due to the product being inadequately serviced or
maintained as per manufacturer’s recommendations;
ii. resulting from environmental conditions including and not
limited to dirt, dust, rodents, insects, rust, corrosion, salt built- up,
of any part of the product including its parts; or
iii. resulting from excessive use “fair wear and tear”;
iv. resulting from poor installation including and not limited to
positioning and externally fitted equipment such as plumbing and
drainage, or incompatibility of connected equipment;
v. to the product caused by overheating as a result of sitting or
positioning of the equipment, where there is not provision for
adequate ventilation, drainage or a dust free environment;
vi. caused if your appliance has been dismantled, repaired or
serviced by any person other than someone authorized by
Hisense;
vii. to a product or components, caused by power surges or spikes,
including and not limited to, mains power and
telecommunications connections, or to other unspecified sources,
incorrect power current, voltage fluctuation, amperage fluctuation,
rust or corrosion;
viii. Any form of physical damage of unknown cause, including
snapped, damaged or broken parts, collision with another object,
use of which it is not designed, negligence, accident or deliberate
misuse, theft, abuse, vandalism, flood, fire, earthquake, electrical
storms or any other act of God, any war related events or
terrorism.
b. costs of attendance and testing where no mechanical or electrical
failure is identified;
c. initial setup and installation of the product;
d. Normal maintenance costs and costs incurred through the installation
of items listed as requiring periodic replacement;
e. products with removed or altered serial numbers;
f. consumables such as but not limited to bulbs/globes, batteries, remote
controls or filters;
g. removal repair or reinstallation of internal component not performed by
or approved by Hisense authorized service centre;
h. cosmetic or structural items;
i. Any failures due to the interference from or to other products and/or
sources.
7.The Warranty Ceases if: -
a. The product ceases to carry the original manufacturer’s serial number
or is sold at an auction;
b. The product is rented;
c. Damage to the product has occurred as listed in point 6.
d. Failure to pay monies owing on invoices as a result of non-
warranty work been carried out at the request of the end user as per
point 15.
8.Neither Hisense nor its representatives provide loan equipment under the terms of
this warranty.
9.Our goods come with guarantees that cannot be excluded under the Australian
Consumer Laws. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
10.Any unauthorized access to the internal hardware or firmware of the product will
void this warranty.
11.Replacement items are “Like for like” and is not “new for old” and does not
indicate in any way that a faulty product will be replaced with a new part or unit.
“Like for like” may either be a quality checked (QC) refurbished or reconditioned unit
of the same or equivalent model, size, specifications or features.
12.If your product is 130 litres capacity or under or if you reside outside of the
service coverage area this warranty does not cover the costs of transportation or
travel expenses to and from your home. Our service coverage area includes a
25km radius of the nearest Hisense authorised retailer or 25km from the Hisense
authorised service agent.
13.Hisense accepts no liability for items that are lost, damaged, or stolen as a result
of freight, transport or storage. If you are required to transport the appliance to an
authorized service centre, you must ensure that it is securely packed and insured.
14.On Public Holidays or other periods when regular business and wholesale
operations are temporarily ceased, repairer availability and warranty response times
may extend beyond the standard response times due to the availability of repairers
and parts.
15.Any repair performed on a product under the warranty where no fault can be
found, or the item is deemed by Hisense, or an authorized Hisense agent, to be not
faulty under this warranty, or the repair or fault is not covered under the warranty, a
No Fault Found fee is payable by the warranty holder of a minimum of $125 inc
GST.
16.Any repairs or services required that are outside of the terms and conditions of
the warranty can be carried out at the request of the customer or due to site
attendance were fault is not covered under warranty as the product not been
installed or setup correctly; a credit card may be required prior to the
commencement of such services.
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