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38
BEFORE YOU CALL
The letter E appears in a setting
indicator
An error has occurred. This may happen because cookware has boiled dry. Remove
cookware and turn off the cooktop. After 30 seconds, turn on the cooktop.
If the cookware was the problem, E will no longer display.
An error may occur because of water, oil, or food on the controls. Clean the control
panel. Disconnect the power to the range for a minute, then reconnect it.
If the error still occurs, call an authorized dealer or service technician.
A - (dash) appears in the all the
surface control displays.
The cooktop is locked. See
“Setting oven lockout” on page 22.
The Hot Cooktop warning did not
come on.
The cooktop did not get hot enough to activate the warning.
If the cooktop was running long enough for the surface to get hot, call an authorized
dealer or service technician.
The control area becomes hot. The cookware is too large or too close to the controls.
Put large cookware on a rear zone if possible.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches.
Be sure the cooktop surface and bottoms of utensils are clean before use. Small
scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used.
Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff
with a non-abrasive cloth or sponge. For more information, see
“Cooktop Mainte-
nance” on page 31.
Self Clean Problems
Self clean does not work. Oven control not set properly. See
“Self Clean” on page 27.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
Problem Cause / Solution
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