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18
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Burner won’t light
Burner flame is low
Carbon build-up
Thick black smoke
Propane cylinder is frosted over
Blockage in orifice
Control knob is not in ON position
Gas pressure is low
Control knob fully ON
Dirt or film on reflector and burner screen
Blockage in burner
Remove blockage and clean burner
inside and outside
Check burner and orifices for
blockage
Clean reflector and burner screen
Outdoor temperature is less than 40ºF and
tank is less than 1/4 full
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Turn control knob to ON
Wait until the propane cylinder
warms up and becomes unfrosted
Clear blockage
If you have any questions regarding the product, please call customer service at 1-888-775-1330,
7 a.m. - 4 p.m. (PST), Monday - Friday.
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