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TROUBLESHOOTING
Danby Consumer Care: 1-800-263-2629
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
PROBLEM POSSIBLE CAUSE
Washer does not operate • Not plugged in.
• The circuit breaker tripped or a blown fuse.
• The lid is not closed.
• The water source is not turned on.
No water or insuffi cient water supply • The water source is not turned on.
• The water inlet hose is bent.
• The fi lter screen in the water inlet is clogged.
The washing machine does not drain • The drain hose is bent.
• There is a problem with the drain pump.
Washing machine vibrates or is too noisy • The washer is not level.
• The washing machine is touching another object.
• The laundry load is not balanced.
Washing machine does not spin • The lid is not closed.
• The washer is not level.
Water fi lling and draining at the same
time
• Ensure drain hose is elevated 0.7 mm to 1.2 mm off the
fl oor; if the drain hose is too low it can cause water to
siphon out of the appliance as it fi lls
Cabinet leaking from bottom • Tub is overloaded
• Water level is too high for the amount of washing
E3 - SPIN CYCLE ADJUSTMENT
If the laundry load is uneven during the spin cycle,
a safety feature will activate that will stop the spin
program and revert back to a rinse. The tub will fi ll
with water in an attempt to balance the load. Once
the tub is balance, the spin cycle will resume.
This function will activate twice. If the load remains
unbalanced, the appliance will stop functioning, an
alarm will sound and the error code E3 will display
on the control panel.
ERROR CODES
E1 - No water fl ow
• Check that the water source is turned on.
• Check the water pressure.
• Check that the water inlet fi lter screen is clean.
E2 - Lid is open
• Check that the lid is completely closed.
E3 - Load is unbalanced
• Ensure that the laundry load is balanced.
E4 - Appliance failed to fi ll with water
• Check that the water source is turned on.
• Check the water pressure.
• Check that the water inlet fi lter screen is clean.
E0 - System error
• Disconnect both the water inlet hose and
the power cord and call a service repair
technician.
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