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16
Warranty
General Warranty excludes refurbished / auction items.
GoWISE USA has a 1-year limited warranty for all products. Products are
warrantied against defects in materials and workmanship for 1 year from the
date of purchase, when used in accordance with the instructions provided.
This warranty does not cover damages or wear resulting from accident,
misuse, abuse, commercial use, or unauthorized adjustment and/or repair.
GoWISE USA shall not be liable for loss of use or any other incidental,
consequential or indirect costs, expenses or damages. There are no express
warranties except as listed above. This warranty gives you specific legal rights
and you may have other rights which vary from state to state.
CALL 855-233-9199 for RETURN INSTRUCTIONS
WE DO NOT SERVICE PRODUCTS OUTSIDE THE 48 CONTINENTAL UNITED
STATES. WE WILL SHIP TO A FREIGHT FORWARDER FOR CUSTOMERS.
NOTE: Customers are responsible for all return shipping costs. When item(s)
are returned under warranty as being defective, they are thoroughly tested to
verify manufacturer defect. If any item(s) are determined to be in proper
working order after testing, all shipping cost to have the product returned to
the customer will be the responsibility of the customer.
Return Period: 30 Days
All return requests must be made within 30 days from the date our customers
purchase their product(s). Refunds are only applicable during the 30-day
return period and may be subject to restocking fees up to 15% of the original
purchase amount. If the product is defective within 30 days, GoWISE USA will
cover the cost of return shipping. However, a photo and/or video from the
customer is required to receive a pre-paid shipping label. If the product is
missing any accessories that were included in the original
packaging/shipment, or the product is damaged, altered or used,
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