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42 TROUBLESHOOT NG
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message-! ii iii iii ii iii Poss!b/e Causes ii i ! iiiiiii ii ii_iiii ii_iii iS°!uti°ns ii i iii iii iii
i Item of clothing has gathered on one side of the tub. i o Rearrange items to help balance the load.
i ° There are not enough items in the machine, i ° Stuffed animals or mats can become unbalanced
s_- io Items are tangled or bunched, or load is too small, i duringspinningandthewashingmachinemayfailto
_"- i o Did you wash a stuffed animal, amat, or knitwear? i drain. Rearrange the knitwear to help balance the load
i ° Did you wash two different blankets together? and drain it again.
i ° Put one blanket in at a time.
i Water is not supplied or the water pressure is low i ° Turn on the faucets.
i ° Is the faucet turned off? i ° If a faucet is frozen, thaw it with warm water.
i o Is the water supply stopped or the faucet frozen? i o If the inlet filter is clogged, clean it. (see page39)
i ° Is the water pressure low or is an inlet filter clogged? i o Connect the water line properly with the cold water
i ° Is the water line properly connected with the cold inlet. (see page 14)
[ !_z i water inlet? ,o Check that the water lines are not pinched or bent.
i o Is the water line pinched or bent? Take extra care that water lines are not twisted or
, . pinched by other objects:
Water line leaks in connection , o Connect the water lines properly with the faucets. (see
,o Are the water lines connected with the faucets page 14)
. , proper!y?
, dE _ The tub does not rotate i ° Clear door area and make sure door is closed and
d,::,=_ , . Is the door completely closed and locked? ls the door i Iocked. lfthe message keeps appearing, unplugthe
. ; ..... [ area free from clothing or other items? power and contact your nearest LG service center. .
i The washing machine drains slowly or not at all ls the i o Lower the drain hose within 3 feet below the end of
i drain hose installed over 3 1/4feet (1 m) beyond the end i the elbow bracket.
i of the elbow bracket? i o Place the drain hose on a smooth surface to prevent
i' Is the drain hose pinched or clogged inside? i bending.
i ° Is the drain hose frozen? i o If the drain hoses are frozen, thaw them in warm
Is the drain hose clogged with foreign objects? water.
,° [° Open the drain pump plug cap and remove the dirt. .
i A power failure has occurred. , o Press:o" to turn off the washing machine and press it i
, [ PF [ ÷ againioJturniton.
[_ iL:i_,Li2i Control Error. ,o Unplug the power cord and contact your nearestLG
. _ [ . service center. .
i The water supply does not stop , o Unplug the power cord and contact your nearest LG
................Li_ i°
i Do the water supply and the drain keep repeating in service center
' turn?
The water level is not controlled i ° The water level sensor is not working correctly.
i ° Is the water level too low or high compared with the i ° Unplug the power cord and contact your nearest LG
i size oftheload? i service center.
, J i ,
i The tub does not rotate i o Rearrange the load size and restart the washing
i o Is the washing machine overloaded? machine.
, o If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
• To clean up the tub, please run the Tub i, Please empty the tub and insert bleach into the
Clean cycle, detergent dispenser and select the Tub Clean cycle.i
, • If you want to skip the Tub Clean, turn the cycle
selector knob or push the option buttons to select
a cycle. The message will keep appearing until a
few wash cycles have been completed, after which i
it will disappear until the next scheduled time to
clean the tub.
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