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Firsttrythesolutionssuggestedhere.Ifyouneedfurtherassistanceor
morerecommendationsthatmayhelpyouavoidaservicecall,referto
thewarrantypageinthismanualandscanthecodetherewithyour
mobiledevice,orvisitwww.whirlpool.com/product_help for
recommendations that may help you avoid a service call. In Canada,
visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address
below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
If you experience
Nothing will
operate
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga ON L5N 0B7
Please include a daytime phone number in your correspondence
Burners will not
operate
Burner flames are
uneven, yellow
and/or noisy
When a knob is
pushed, all
burners spark
Burner is making a
popping noise
Excessive heat
around the
cookware on
cooktop
Cooking results
are not what
expected
Flame too High or
too Low
Recommended Solutions
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Check the following:
• Make sure the power supply cord is plugged
into a grounded 3 prong outlet.
• Replace the fuse or reset the circuit breaker. If
the problem continues, call an electrician.
Make sure the cooktop is properly connected
to the gas supply. Contact a service technician
or refer to the installation instructions.
Ifthe burner is wet or dirty, clean and/or let the burner dry.
Be sure the cookware is approximately the same size as the cooking area and surface burner.
Cookware should not extend more than 1/2"(13 mm) outside the cooking area.
Adjust the flame so that it does not wrap around the cookware.
Check the following:
• Be sure the proper cookware is being used. Refer to the "Cooking with Your Cooktop" section.
• Check the heat level. Refer to "Excessive heat around the cookware on cooktop."
• Check the level of the cooktop. Refer to the Installation Instructions.
Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.
Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the
gas line pressure are correct.
A burner port (hole) may be clogged. Refer to "Cleaning the Burner: Tips"
in the "Key Usage Tips" section.
Check that the burner caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" inthe "Key Usage
Tips" section.
Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the (_
position.
Ifthis is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.
Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to "Cleaning the Burner: Tips" in the "Key
Usage Tips" section.
Check that the burner base and caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key
Usage Tips" section.
Compare the flame to the illustrations below. If the flames look like A, call
for service. Normal flames look like B or C. If LP (propane) gas is being
used, the cooktop may have been converted improperly. Contact a service YellowFlames YeHowTipson SoftBlue
technician or refer to the "Assistance or Service" section in the Use and ca//for service outer cones Flames
Care Guide. Normal for LP Gas Norma! for
Natural Gas
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